Dan Lima

• Accept and comfir booking via phone or online, greeting costumers and serving at tables.
• Conducted regular inspections for adherence to food hygiene norms and standards.
• Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Coordinated events and parties to increase restaurant revenue.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Managed daily operations for smooth restaurant functioning.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Monitored restaurant performance to identify and implement improvement initiatives.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.

• Developed customer loyalty with excellent customer service, leading to repeat business.
• Increased customer engagement by delivering high-quality product demonstrations.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Handle costumers complaints, provided solutions and alternatives.
• Helped customer purchase and deliver via phone or online.

Job consisted of attending exhibition, regular meetings and sales visits.

Achieve weekly targets.

Generating leads by phone or in person.

Demonstrating products and presenting a great customers service.