Damilola Abiodun Falodun
Colchester,Essex
Summary
Driven professional with natural aptitude for leadership and customer engagement, demonstrating strong communication and problem-solving skills. Expertise in building client relationships and managing sales processes. Committed to driving sales growth and enhancing customer satisfaction. Aspires to leverage skills in a dynamic environment to drive operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Retail sales manager
Efe global company
Edo State, benin
01.2023 - 11.2025
- Boosted retail operations efficiency with rigorous stock management and inventory control.
- Coordinated team efforts, achieving consistent high-standard store presentation.
- Oversaw staff scheduling to ensure adequate cover during all business hours.
- Analysed market trends to predict future sales and adjust inventory accordingly.
- Encouraged upselling techniques amongst employees leading to increased average spend per customer visit.
- Fostered a positive shopping environment with effective crowd management during peak hours.
- Managed in-store promotions for maximising product visibility and driving sales.
Retail sales associate
W&T wholesale grocers
Abuja, FCT
02.2022 - 12.2022
- Established rapport with customers through attentive listening and communication.
- Conducted inventory checks to ensure stock accuracy.
- Maintained tidy sales floor to enhance shopping experience.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Operated till systems correctly, ensuring accurate transactions.
- Advised customers on product selection based on their needs.
- Collaborated with team members for efficient store operations.
Education
Bachelor of Science - Electrical & Electronics Engineering
University Of Benin
Benin City 09.2017 - 11.2022
Master of Science - Electronics & Electrical engineering
Anglia Ruskin University
Chelmsford, Essex 01.2026 -
Skills
- Up-Selling methods
- Expense and budget management
- Persuasion mastery
- Returns handling
- Patience and composure
- Customer Service
- Digital marketing
- Sales Leadership
- Staff onboarding and offboarding procedures
- Remote team management
- Quality Control
- Employee motivation techniques
- Customer relationship management
- Supply chain management
- Distribution centre operations
- Order fulfilment
- Team player
- Health and Safety Compliance
Affiliations
- Football
- Reading books and articles
- volunteering
- Travelling and making connections
Accomplishments
1. Award of Excellence (2019)
2. Community Engagement (2021)
Certification
1. Project management and leadership (2022)
Languages
English
Fluent
References
References available upon request.
Timeline
Master of Science - Electronics & Electrical engineering
Anglia Ruskin University
01.2026 -
Retail sales manager
Efe global company
01.2023 - 11.2025
Retail sales associate
W&T wholesale grocers
02.2022 - 12.2022
Bachelor of Science - Electrical & Electronics Engineering
University Of Benin
09.2017 - 11.2022