Summary
Overview
Work history
Education
Skills
Timeline
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Muhammad Naeem Qayyum

Glasgow,South Lanarkshire

Summary

Talented,Organised and dependable Retail sales manager with 5 years of experience in B2B sales. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work history

Retail Sales Manager

Core Communication Retail Limited
Glasgow
08.2019 - Current
  • Developed and maintained strong customer relationships, resulting in increased loyalty and repeat business.
  • Managed in-store promotions for maximising product visibility and driving sales.
  • Trained staff to enhance their product knowledge and improve customer interaction.
  • Generated 35% increase in between 2021and 2024.
  • Regularly updated and maintained the customer database to track performance metrics, ensuring monthly sales targets were consistently met or exceeded.
  • Prepared and presented detailed weekly and monthly sales reports to senior management, providing insights and recommendations for strategic improvements.
  • Led promotional initiatives and effectively introduced new products to customers, driving awareness and achieving sales growth.
  • Increased customer satisfaction by providing exceptional service and resolving complaints promptly.
  • Developed strong relationships with regular customers, ensuring loyalty to the brand.
  • Handled cash transactions accurately, maintaining financial integrity of the store.
  • Created engaging window displays to attract foot traffic into the shop.
  • Monitored competitor activity closely for staying ahead in the market competition.
  • Met monthly sales targets consistently through strategic planning and execution. Always achieved 100% sales target from 2023 to 2024
  • Managed daily sales department management meetings to plan and discuss daily prospecting targets and activities.
  • Analysed sales to identify top-performing products.
  • Connected with customers and built strong professional relationships through active listening and rapport building.
  • Independently oversaw sales activities within allocated area for five years.
  • Deployed available resources with maximum efficiency to yield 10% revenue increase from 15 stores since2024.
  • Regularly arranged in-store displays to manage appearance and provide fresh, new styles.
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.

Office Assistant

Strawberry Garden Cash & Carry
Glasgow
05.2018 - 08.2019
  • Collaborated closely with the accountant daily to facilitate smooth financial operations and ensure timely project completion.
  • Acted as the primary point of contact for clients, effectively managing communications to address inquiries and fulfill client needs.
  • Coordinated and scheduled deliveries, ensuring all logistics met strict time constraints and client expectations.
  • Managed and processed transactions, maintaining accurate records and overseeing product pricing to ensure profitability and competitiveness.
  • Improved office efficiency by organising and managing files.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Delivered exceptional customer service, resulting in high client satisfaction rates.
  • Scheduled appointments effectively to ensure efficient time management for executives.
  • Updated database regularly ensuring accessibility of current information when needed.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
  • Greeted guests and clients with warmth and professionalism.
  • Received and screened high-volume internal and external communications, calls and email.
  • Called customers with past-due invoices to request prompt payment.
  • Managed over 35 to 40 customers a day

Accounts Assistant

AQ Bricks
Faisalabad, Pakistan, Pakistan
01.2017 - 03.2018
  • Developed and implemented an efficient accounts system to streamline financial processes.
  • Managed daily cash flow activities, ensuring accurate tracking and allocation of funds.
  • Prepared detailed balance sheets to provide a clear overview of financial status.
  • Managed client accounts to ensure timely payments.
  • Conducted bank reconciliations regularly to maintain accurate records.
  • Managed petty cash transactions, safeguarded company resources.
  • Input sales, purchase and cash transactions.
  • Verified invoices against purchase orders to support smooth execution of month-end processes.

Education

Accounting and Finance - ACCA Accounting and Finance

Glasgow Caledonian University

Masters' Degree - Accounting and Finance

Government University & College

Bachelors' Degree - Accounting & Finance

Government University & College

Skills

  • Strong attention to details
  • Highly self-motivated and target-driven
  • Proactive with the ability to work independently and take initiative
  • Collaborative team player with strong interpersonal skills
  • Fast learner,able to quickly adapt to new tasks and environments
  • Customer relationship management
  • Retail marketing knowledge
  • Sales promotion execution
  • Up-Selling methods
  • Branding knowledge
  • Complaint resolution
  • Holiday sales maximisation
  • Customer Service

Timeline

Retail Sales Manager

Core Communication Retail Limited
08.2019 - Current

Office Assistant

Strawberry Garden Cash & Carry
05.2018 - 08.2019

Accounts Assistant

AQ Bricks
01.2017 - 03.2018

Accounting and Finance - ACCA Accounting and Finance

Glasgow Caledonian University

Masters' Degree - Accounting and Finance

Government University & College

Bachelors' Degree - Accounting & Finance

Government University & College

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Muhammad Naeem Qayyum