Damien Mclachlan
Glasgow,Glasgow City
Summary
Dedicated professional with a strong foundation in customer satisfaction and excellent communication skills. Demonstrates an efficient work ethic, vigilance, and security awareness, ensuring a safe and productive environment. Proficient in fault finding in products and adept at using warehouse equipment and operating cash registers. Experienced in food safety training and executing in-store promotions to enhance customer experience. Committed to punctuality, reliability, and mentoring employees to achieve organisational goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Store assistant
Aldi
Paisley, Renfrewshire
10.2023 - Current
- Improved product availability by effectively restocking shelves.
- Coordinated with team members for smooth store operation.
- Supported colleagues during peak hours for efficient checkout process.
- Enhanced customer service by responding promptly to queries.
- Managed inventory effectively to prevent stock shortages.
- Ensured products' freshness by regularly checking and removing expired items.
- Directed customers towards desired merchandise successfully reducing search time.
- Handled complaints efficiently, ensuring customer satisfaction.
- Received deliveries timely, ensuring rapid shelf restocking.
- Monitored shop floor consistently to deter thefts and losses.
- Arranged displays attractively, driving impulse purchases.
- Packed purchased goods carefully, preventing potential damage.
- Assisted customers, resulting in a positive shopping experience.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Worked energetically to maintain efficient operations during peak trading hours.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed opening and closing duties in line with established schedule.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Team leader
Greggs Bakery
08.2020 - 10.2022
- Reduced staff turnover with an effective motivation strategy.
- Streamlined workflow for a more efficient process.
- Fostered a high-performing environment to drive productivity and quality.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Monitored daily operations whilst reducing operational cost significantly.
- Improved customer satisfaction through close collaboration with the team.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Encouraged open communication, fostering a positive work culture.
- Led shifts and motivated team to drive sales.
Education
GCSEs - Travel and Tourism
West College Scotland
Paisley, Renfrewshire 08.2021 - 06.2022
Skills
- Efficient work ethic
- Vigilance and security awareness
- Punctuality and reliability
- Fault finding in products
- Warehouse equipment use
- Cash register operation
- Food safety training
- In-store promotions
- Customer satisfaction
- Excellent communication skills
- Employee mentoring
Drivers Licence
I obtained my full UK drivers licence in 2023. This allows me to flexible in regard to my place of work and I am happy to make longer commutes.
References
References available upon request.
Timeline
Store assistant
Aldi
10.2023 - Current
GCSEs - Travel and Tourism
West College Scotland
08.2021 - 06.2022
Team leader
Greggs Bakery
08.2020 - 10.2022