Cynthia Hong Po Wong
London
Summary
Previously and currently work in a luxury 5-star brand inspired hotel bar, passion about mixology and whiskies. Part of Cocktail apprenticeship program at
Tales of the Cocktails 2023
Overview
10
10
years of professional experience
Work history
Bartender
Scarfes Bar, Rosewood
London
2023.09 - Current
- Delivering all bar related aspects of the guest experience according to Rosewood standards.
- Efficiently preparing drinks, setting up & breaking down of the bar in line with Standard Operation Procedures.
- Effectively communicating, prioritising and delegating tasks in a sophisticated environment.
- Possessing a thorough understanding of Mixology and bartending in a high volume, upscale environment.
Bar Captain
Atlantis The Royal
Dubai
2022.09 - 2023.07
- To lead and oversee the bar operations, ensuring exceptional service delivery in adherence to brand standards and hotel policies.
- Mentor, train, and empower the team to consistently meet and exceed expectations. Take charge of the bar's performance, assuming responsibility in the absence of higher management.
- Engaging in hands-on work behind the bar or as a server when necessary. Anticipating and attending to guest needs promptly and courteously.
- Showcasing in-depth knowledge of the bar list to enhance upselling opportunities.
- Spearheading the creation, implementation, and success of the cocktail list, crafting innovative and enticing offerings that resonate with the clientele while complementing the bar's ambiance and theme.
Assistant Bar Manager
Shady Acres
Hong Kong
2020.10 - 2022.07
- Oversee the preparation and presentation of beverages, ensuring consistency and adherence to recipe standards.
- Oversee inventory management, including ordering, stocking, and monitoring beverage supplies.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
Bar Supervisor
Hurricane's Grill and Bar
Gold Coast
2014.09 - 2017.07
- Taking guests reservations and duty planning
- Ensure that open/close procedures are followed.
- Manage stock levels and ordering.
- Resolve customer complaints in a timely and satisfactory manner.
- Serve as role model and first point of contact for your team
Education
Bachelor of Business Administration - Aviation Management
University of Information Technology & Management
Rzeszow, Poland 09/2017 - 07/2020
Skills
- Diploma in Single Malt
Edinburgh Whisky Academy
- Passed with Extinction
WSET Level 2 in Spirits
Timeline
Bartender
Scarfes Bar, Rosewood
2023.09 - Current
Bar Captain
Atlantis The Royal
2022.09 - 2023.07
Assistant Bar Manager
Shady Acres
2020.10 - 2022.07
Bar Supervisor
Hurricane's Grill and Bar
2014.09 - 2017.07
Bachelor of Business Administration - Aviation Management
University of Information Technology & Management
09/2017 - 07/2020