CYNTHIA IMARHIAGBE
SHEFFIELD
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Flexible classroom teacher team member focused in resolving students concerns and enquiries. Skilled at accurately documenting register details, preparing reports and organising documentation of students. Offers helpful answers and relevant information to retain students.
Overview
8
8
years of professional experience
Work History
Healthcare support worker
INTACARE LTD
Chesterfield, Derbyshire
12.2024 - Current
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Worked closely with multidisciplinary team to deliver holistic care.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Practised infection control standards to maintain patient health and safety.
- Maintained a clean, safe environment for all patients.
- Provided companionship and emotional support to distressed or lonely residents.
- Provided emotional support for patients and their families during difficult times.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Supported the implementation of care plans tailored to individual patient needs.
Support worker
Pacific Care Service
Sheffield, South Yorkshire
10.2023 - 11.2024
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviors, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and record-keeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Helped service users to gain ability to function independently in society.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Assisted service users to obtain and access community resources.
Customer Service Representative
Zenith Bank Nig. PLC.
Agbor, Nigeria
05.2022 - 09.2023
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Assistant Head of Department in Secondary School
Ecwa Secondary School
ILORIN, NIGERIA
12.2020 - 01.2022
- Led and motivated teaching and support staff to continuously improve knowledge and abilities for optimum student education and support.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Maintained programme operating within budget levels, maximising resource utilisation whilst minimising costs.
- Collaborated with parents and teaching staff on strategies to reduce disruptive behavioural incidents.
- Enforced fair and equitable disciplinary code to protect students and staff.
- Strengthened community engagement strategies to boost programme outreach.
Primary School Teacher
Goshen Nursery and Primary School
AGBOR, NIGERIA
01.2018 - 11.2020
- Coordinated educational school trips to broaden student learning.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Helped children to reach full potential across multiple primary subjects using blend of modern and traditional teaching techniques.
- Highlighted student achievements, building confidence and encouraging continued growth.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Devised homework to enhance student learning and confidence.
High School Teacher
Staff Model Secondary School
Agbor, NIGERIA
09.2017 - 12.2017
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Challenged students by assigning level-appropriate tasks and homework.
- Prepared lesson content and delivery in line with curriculum guidelines.
- Worked collaboratively with other classroom teachers to design and implement learning resources integrating technology and enhancing learning journeys.
- Kept classroom organised, clean and safe for students and visitors.
- Engaged students with lesson materials by building positive rapport.
- Planned inspiring extracurricular activities for well-rounded student socialisation and development.
- Prepared appropriate learning resources to aid student comprehension of new concepts.
Education
Bachelor of Science - Chemistry Education
Delta State University
03/2014 - 09/2019
GCSEs - Science
Calvary Group of School
09/2007 - 06/2013
A-Levels - Science
Total Child Nursery and Primary
09/2002 - 06/2007
Skills
- Problem-solving
- Team Leadership
- Public speaking
- Data Entry
- Project Management
- Conflict Resolution
- Microsoft Office
- Urine sample collection
- Infection control practices
- Knowledge of nhs systems
Languages
English
Affiliations
- Reading
- Listening to music
- Traveling
Personal Information
Custom
6
Timeline
Healthcare support worker
INTACARE LTD
12.2024 - Current
Support worker
Pacific Care Service
10.2023 - 11.2024
Customer Service Representative
Zenith Bank Nig. PLC.
05.2022 - 09.2023
Assistant Head of Department in Secondary School
Ecwa Secondary School
12.2020 - 01.2022
Primary School Teacher
Goshen Nursery and Primary School
01.2018 - 11.2020
High School Teacher
Staff Model Secondary School
09.2017 - 12.2017
Bachelor of Science - Chemistry Education
Delta State University
03/2014 - 09/2019
GCSEs - Science
Calvary Group of School
09/2007 - 06/2013
A-Levels - Science
Total Child Nursery and Primary
09/2002 - 06/2007
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