Cynthia Dogo
Glasgow,Lanarkshire
Summary
Results oriented and processed focused data analyst with 3 years practical experience in data and analytics, and data management. With considerable understanding of Python and SQL. I possess Problem-solving skills, task management skills with a continuous improvement mindset, an independent problem-solver, ability to work collaboratively and innovatively. Well-versed in utilising MS Excel and Power BI tools for data analysis and visualisation to provide data-driven insights and support decision-making. A passionate leader and problem-solver committed to leveraging strong communication skills to motivate stakeholders towards iterative delivery and deployment of projects, emphasising alignment with the companies's values of openness, collaboration, and innovation.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer service officer
Lloyds Banking Group
Edinburgh
2022.07 - Current
- Updated account information after customer calls for well-maintained data accuracy.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Applied conflict management to stressed and concerned customers.
- Interpreted data trends and transactional surveys to maximise engagement opportunities.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Data analyst intern
Accenture
Glasgow
2023.07 - 2023.10
- Completed a simulation focused on advising a hypothetical social media client as a Data Analyst at Accenture
- Cleaned, modelled and analysed 7 datasets to uncover insights into content trends to inform strategic decisions.
- Prepared a PowerPoint deck and video presentation to communicate key insights for the client and internal stakeholders.
- Identified trends and generated insights by conducting routine analyses of various data systems.
Field data collector
National Records of Scotland
Glasgow, South Lanarkshire
2022.03 - 2022.07
- Helped interviewees understand survey questions while remaining impartial.
- Conducted interviews and accurately recorded responses to support [Type] research.
- Took notes while paying attention to interviewees responses.
- Safeguarded research data by adhering to confidentiality practices.
- Notified researchers of difficulties obtaining valid data to help improve future survey designs.
- Informed participants on data collection and storage procedures and requested permissions.
- Tabulated survey results using Microsoft Excel.
- Collated and organised responses for expert analysis.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Entered participant responses onto database using computer-assisted interviewing system.
Finance analyst
Inter-Tech Consults
Nigeria
2018.06 - 2021.04
- Tracked company progress, reviewing metrics and presenting to stakeholders.
- Reviewed expenditures against established budgets, reporting on variances and implementing controls to reduce overages.
- Built robust, auditable financial models to help decision-making, using Baremetrics.
- Supported corporate acquisitions with thorough financial due diligence.
- Maintained complete and accurate financial records following optimal accounting principles.
- Detailed financial data in spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Liaised with senior management to present and evaluate financial modelling strategies.
- Evaluated financial data from multiple sources to produce accurate [Type] forecasts.
- Reviewed financial reports and recommended strategies to streamline operations, increase productivity and grow company profits.
- Provided detailed analysis and actionable insights of [Type] trends to support and influence business decisions.
Education
Master of Science - Data Science For Business
University of Stirling
Stirling 2021.02 - 2022.04
Bachelor of Science - Accounting
Kaduna State University
Nigeria 2012.02 - 2016.12
Skills
- Data confidentiality
- Data Cleaning
- SQL
- Statistics with R
- Data entry
- Critical Thinking
- Staff training, mentorship and coaching
- Python
- Power BI
- Data Visualisation
- Problem-solving
- Task management
- Continuous improvement mindset
- Data Modelling
- Enthusiasm
- Collaborative and Innovative
- Strong communication skills
Timeline
Data analyst intern
Accenture
2023.07 - 2023.10
Customer service officer
Lloyds Banking Group
2022.07 - Current
Field data collector
National Records of Scotland
2022.03 - 2022.07
Master of Science - Data Science For Business
University of Stirling
2021.02 - 2022.04
Finance analyst
Inter-Tech Consults
2018.06 - 2021.04
Bachelor of Science - Accounting
Kaduna State University
2012.02 - 2016.12