Amy Watts

• Adhered strictly to policies and procedures for continued company compliance.
• Recorded and processed customer data accurately.
• Applied best practices to comply with customer service procedures.
• Registered customer information to maintain accurate records.
• Learned and developed extensive knowledge of the pension sector.
• Became lead trainer for new starters within the team.
• Developed my call handling skills to exceed KPI targets and exceed customers expectations.
• Won the Fund's Customer Service award in 2022.

• Fostered positive employee relationships through communication, training and coaching.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Led shifts and motivated team to drive sales.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.

• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Built customer base and satisfaction by delivering top-quality service.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Studied and researched application techniques, industry trends and emerging products to continuously elevate performance.
• Adhered to safety and sanitation standards.
• Increased team productivity through effective staff planning, coordination and task delegation.

- Maintained shop floor standards.

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
• Worked energetically to maintain efficient operations during peak trading hours.
• Updated product labelling and pricing to reflect discounts and offers.
• Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.