kafia Javed

Customer service officer

Asda

Hayes, Hillingdon

06.2016 - 08.2021

Responded to customer queries and provided excellent customer service.
Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Responded to customer requests with friendly, knowledgeable service and support.
Recorded and processed customer data accurately.
Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Registered customer information to maintain accurate records.
Maintained excellent client satisfaction by providing in-depth support.
Maintained working knowledge of available products and services.
Promptly responded to inquiries and requests from prospective customers.
Responded to and summarised customer complaints and feedback.
Liaised between customers and internal departments to address and resolve customer service concerns.
Handled in-person, email and mailed correspondence.
Resolved complaints with proactive problem-solving and analysis.
Provided professional and helpful support to new and existing clients.
Listened actively to offer accurate information and best solution to their needs.
Applied best practices to comply with customer service procedures.
Obtained feedback from customers to improve service experience.
Offered detailed product and service advice based on customer needs.
Participated in meetings to discuss goals and sales target.
Followed scripts when answering common customer questions.
Exceeded targets by delivering comprehensive and consistent service.
Advised management of customer service trends, creating proactive strategies to maintain best practices.
Implemented customer follow up to uphold service standards.
Advised customers on availability, pricing and location of products.
Applied conflict management to stressed and concerned customers.
Delivered responsive, innovative customer programmes to maintain brand engagement and loyalty.
Improved company processes by analysing customer feedback and service trends.
Recorded information about inquiries and complaints within internal database.
Gathered customer feedback to identify successes and highlight improvement opportunities.
Offered current, accurate advice on optional solutions for concerns.
Explained benefits and advantages of different product and service offerings to customers.
Shared informational brochures and details about policies to help guests make decisions.
Engaged in team-building activities to build rapport with staff.
Escalated complex issues quickly to supervisors to avoid lost revenue.
Prepared necessary forms to complete transactions.
Updated account information after customer calls for well-maintained data accuracy.
Adhered strictly to policies and procedures for continued company compliance.