Curtis Broadley
Weymouth,Dorset
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training. currently the 100 day champion for our local area. I am responsible for staff training and retention programs in retail environments, and have achieved significant success in reducing staff turnover.
Overview
10
10
years of professional experience
Work History
Store manager
Caffè Nero
Weymouth, Dorset
10.2021 - Current
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Managed staff rosters, ensuring adequate coverage during peak times.
- I am currently responsible for overseeing the training and development of all new recruits in our region to ensure adherence to standards and to improve employee retention rates.
- Completed the in-house executive leadership program and will commence area manager training following the upcoming summer.
Manager
Leo Leisure
Weymouth, UK
04.2021 - 10.2021
- Boosted department efficiency by streamlining operational processes.
- Facilitated staff training, resulting in better customer service.
- Supervised project timelines for timely completion.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- I was temporarily assigned to the team to leverage my prior experience in this sector and establish the company's training program.
Retail shift leader
Food warehouse
Weymouth, UK
01.2020 - 04.2021
- Maintained high product quality standards with regular checks.
- Ensured product availability via prompt restocking of shelves.
- Upheld compliance regulations, promoting workplace safety and hygiene.
- Facilitated efficient cash handling to prevent discrepancies.
Foreign language manager
Kid Castle
Shanghai, Kunshan, CHINA
03.2015 - 09.2019
- Streamlined communication channels, enhanced internal information flow.
- Secured new business opportunities with successful networking events.
- Coordinated cross-departmental collaboration for improved workflow.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- We will provide comprehensive onboarding support for all new teachers, encompassing essential banking services, housing arrangements, and cultural orientation programs. My experience working with a diverse international workforce will be invaluable in this process.
Education
A-Levels - Business Management
Caffe Nero
LondonHSK level 5 - Chinese Language
Shangahi East Normal University
ShanghaiNVQ Level 3 - Public Services
Weymouth college
WeymouthGCSEs - Maths, English and science
Budmouth School
Weymouth 07.2012
Skills
- Scheduling employees
- Store layout planning
- Staff rota arrangement
- Profit and loss understanding
- Staff retention techniques
- Performance monitoring
- Multitasking proficiency
- Health and Safety Compliance
- Customer Service
- Chinese language skills
Languages
Chinese(Mandarin)
Upper intermediate
B2
Timeline
Store manager
Caffè Nero
10.2021 - Current
Manager
Leo Leisure
04.2021 - 10.2021
Retail shift leader
Food warehouse
01.2020 - 04.2021
Foreign language manager
Kid Castle
03.2015 - 09.2019
A-Levels - Business Management
Caffe Nero
HSK level 5 - Chinese Language
Shangahi East Normal University
NVQ Level 3 - Public Services
Weymouth college
GCSEs - Maths, English and science
Budmouth School
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