Crystal Smith
Chatham,Kent
Summary
A motivated and enthusiastic individual with experience in customer service, hospitality and fast-paced working environments. Through volunteering and my current role at McDonald's, I have developed excellent communication, cash handling and food preparation skills while consistently delivering high standards of customer service. I enjoy working as part of a team, take pride in my work and am always keen to learn new skills. I am now looking for an opportunity to continue developing my experience and build a successful long-term career.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Crew Member
McDonald's
2025.11 - 2026.07
- Delivered friendly, efficient customer service in a fast-paced restaurant environment, enhancing customer satisfaction.
- Resolved customer queries with professionalism and courtesy, contributing to a positive dining experience.
- Operate tills and process cash and card payments accurately.
- Prepare food and beverages while following company procedures and food safety standards.
- Work collaboratively with team members to meet customer demand during busy periods.
- Maintain high standards of cleanliness throughout customer and kitchen areas.
- Monitored inventory levels and restocked shelves promptly to ensure product availability and smooth operations. and general restaurant duties.
Education
Level 2 Diploma - Beauty Therapy
MidKent College
GillinghamLevel 1 Diploma - Hospitality and Catering
MidKent College
GillinghamSkills
- Food Hygiene
- Barista Skills
- Cash Handling
- Food Preparation
- Customer Service
- Time Management
- Good physical stamina
- Fast-Paced work adaptability
- Teamwork
- Communication
- Reliable & Punctual
- Quick Learner
Certification
- Level 2 Health & Safety Certificate
- Level 2 Diploma in Beauty Therapy
- Level 1 Diploma in Hospitality & Catering
References
References available on request.
Interests
Travelling, caring for pets, meeting new people and learning new skills.
Voluntary Experience
The Bread of Life, Volunteer, 2025-06, Assisted customers in a busy community café environment., Operated a barista coffee machine and handled cash transactions., Maintained high standards of food hygiene and cleanliness., Developed strong communication and customer service skills., Achieved a Level 2 Health & Safety Certificate during the placement.
Timeline
Crew Member
McDonald's
2025.11 - 2026.07
Level 2 Diploma - Beauty Therapy
MidKent College
Level 1 Diploma - Hospitality and Catering
MidKent College