Cristian Barahona

Client: ESFA

• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered prompt solutions to maintain customer satisfaction.
• Recorded customer communications to maintain proper documentation.
• Liaised with team to develop strategies in improving customer service.
• Established positive relationships with clients by going extra mile to build rapport.
• Registered and updated accurate customer information on database.

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Client: QuickBooks

• Gave first-line support to customers.
• Provided technical support throughout development phases of new products.
• Provided remote support for product functionality, maintenance and troubleshooting.
• Responded to incidents on-site, providing precise time estimations and managing customer expectations.
• Communicated technical concepts to customers clearly by phone, email and online chat.
• Assisted sales team with technical presentations and aftersales support.

Client: NHS