Craig Woods
newcastle upon tyne,tyne and wear
Summary
Dedicated Dog Walker and Window Cleaner with expertise in dog behaviour management and emergency first aid. Ensures optimal pet care through effective route planning and communication. Utilises industry-standard techniques for window cleaning, delivering clarity and shine. Committed to animal wellbeing and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Services and Sales Agent
lner
newcastle
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Implemented strategies to retain and nurture long-term customer relationships.
- Assisted customers with varying questions using product knowledge and service expertise.
- Updated customer databases with accurate and current information.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Developed sales materials and promotional content to enhance interactions with customers.
Dog Walker
self employed
fenham
01.2024 - Current
- Walked multiple dogs simultaneously, maintaining control and safety in various environments.
- Maintained knowledge of safe, local walking routes to optimise exercise routines for dogs.
- Planned walking routes to measure distance and time for dog walks.
- Navigated through various weather conditions to ensure dogs received daily exercise.
- Delivered punctual service from pick-up to drop-off, ensuring high levels of customer satisfaction.
- Established schedule to develop routine walks for dogs.
- Utilised positive reinforcement techniques to promote good behaviour and enhance dogs' walking experience.
- Observed dogs to notify owners of unusual behaviour.
- Shared photos and videos to inform clients latest whereabouts and activity.
- Cared for animals with compassion for home-from-home support.
- Provided consistent companionship and playtime opportunities for pet wellbeing.
- Implemented behavioural strategies to manage dogs with challenging temperaments.
- Responded to emergency situations with calmness, ensuring immediate care for the dogs.
- Fed animals following dietary requirements.
- Disposed dog waste to support cleanliness and hygiene standards.
- Cleaned and disinfected animal enclosures and equipment.
- Bathed and brushed fur of dogs to promote grooming standards.
- Disinfected and sanitised grooming areas for exceptional hygiene standards.
- Administered medicine to animals as specified by vets and owners.
- Delivered emergency first-aid care to animals in need.
- Treated flea and tick infestations to minimise spread.
Window Cleaner
self employed
newcastle
03.2017 - 05.2023
- Cleaned interior and exterior windows using industry-standard techniques and equipment, ensuring clarity and shine.
- Focused on every crease and window edge during cleaning, utilising tools for hard-to-reach areas to deliver high-quality finish.
- Used water-fed poles to wash higher areas.
- Handled cleaning solutions, cloths, and squeegee blades safely to effectively remove moss from windows.
Education
kenton school
Newcastle upon Tyne, NETSkills
- Dog behaviour management
- Route planning
- Emergency first aid
- Client communication
- Animal care
- Time management
- Safety awareness
- Equipment maintenance
- Problem solving
- Reliability
- Adaptable scheduling
- Compassionate care
- Trustworthy
- Reliable nature
- Gentle handling
- Patience with animals
- Punctuality
- Pet sitting
- Sense of initiative
- Dog breeds knowledge
- Knowledge of different breeds
- Understanding dog body language
- Rescue dog relationship building
Timeline
Dog Walker
self employed
01.2024 - Current
Window Cleaner
self employed
03.2017 - 05.2023
kenton school
Customer Services and Sales Agent
lner