Ross Harper
Balquhidder,Stirlingshire
Summary
Dedicated Police Officer offering over 28 years of progressive law enforcement experience. Offering strong observational skills and keen sense of duty. Knowledgeable about conflict resolution, teamwork, and community engagement. Ready to use and develop communication, problem-solving, and critical thinking skills in any role. Exceptional integrity, professionalism, leadership and problem-solving abilities.
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Organised and dependable Police Dog Handler with 20 years of experience. Successful at managing multiple priorities with positive attitude. Dedicated and compassionate, with strong communication and problem-solving skills, combined with deep understanding of animal behaviour. Proven ability to quickly learn and adapt, ensuring safe and effective training techniques. Committed to making positive impact and use training, observational, and teamwork skills in any role.
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Knowledgeable about financial services with strong communication and customer service skills. Offering solid foundation in understanding client needs, coupled with attention to detail and problem-solving abilities.
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Reliable, safety-conscious, alert individual with driving and delivery experience. Communicates politely and delivers excellent customer service.
Overview
40
40
years of professional experience
Work history
Driver
Kings house Travel
Balquhidder, Stirlingshire
05.2024 - 10.2024
- Performed daily vehicle inspections to ensure safety.
- Maintained vehicle cleanliness for a professional appearance.
- Followed route schedules, improved punctuality.
- Managed time efficiently to meet all delivery deadlines.
- Adhered strictly to traffic laws, reduced risk of accidents.
- Maintained safety by adhering to road regulations and traffic laws.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Assisted with luggage handling, enhancing the customer experience.
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
Police officer
Police Scotland
Glasgow
06.1995 - 12.2022
- Maintained public order by patrolling designated areas.
- Responded to emergency calls for immediate intervention and support.
- Enhanced community safety with regular crime prevention initiatives.
- Improved team efficiency by providing hands-on training sessions.
- Upheld high ethical standards when dealing with sensitive information.
- Performed risk assessments prior to executing search warrants, ensured safety.
- Assisted in reducing drug-related offences within the community by proactive policing.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Intervened promptly during disturbances at public gatherings, restored peace swiftly.
- Provided security at large-scale events, minimising potential threats effectively.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Protected life and property by enforcing UK laws and regulations.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Applied analytical skills to interpret complex information for crime solving.
- Prepared detailed case reports for use in court proceedings.
- Fostered trust and cooperation with the local community through outreach programmes.
- Coordinated with social services agencies to assist vulnerable individuals.
- Demonstrated strong leadership in managing diverse teams during operations.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Produced comprehensive crime reports with meticulous attention to detail.
- Acquired and served warrants for arrests, searches or other purposes.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Arrested and transported suspects to police stations or holding cells.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Supported large public gatherings by stewarding and patrolling public areas.
- Conducted traffic stops and issued citations to offenders.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Wrote and submitted reports concerning police activities and investigations.
- Enforced laws with authority to maintain good public order.
- Patrolled residential areas for optimised community safety.
- Kept public peace during protests, strike action and high-profile events.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Maintained public and property safety through diligent surveillance.
- Delivered prompt emergency support during natural disasters and community incidents.
- Directed high-volume traffic safely around accidents and incidents.
- Ensured animal welfare through regular health and fitness checks.
- Streamlined communication between handler and canine for improved crime solving efficiency.
- Increased public safety with rigorous tracking and detection training for canines.
- Developed comprehensive training programmes to achieve high levels of discipline in service dogs.
- Implemented specialised scent detection exercises, enhancing drug recovery rates.
- Maintained strict records of each dog's progress, ensuring consistent training standards.
- Delivered engaging instructional sessions to police handlers, improving team cohesion.
- Oversaw safe handling practices, minimising risk of injury during field work.
- Facilitated advanced search and rescue trainings for heightened emergency response effectiveness.
- Tailored individual training plans according to each dog's abilities and temperament resulting in more effective outcomes.
- Worked closely with handlers in developing their skills in managing their assigned dogs leading to an efficient working partnership.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Enhanced public safety by effectively managing aggressive and potentially dangerous dogs.
Mortgage advisor
Halifax
Glasgow
09.1984 - 06.1995
- Conducted in-depth financial analyses for optimal loan solutions.
- Offered comprehensive support to clients with complex mortgage queries.
- Increased client satisfaction by providing clear, concise mortgage advice.
- Simplified complex financial terms for better client understanding.
- Developed personalised mortgage plans, enhancing client trust and loyalty.
- Maintained up-to-date knowledge of industry trends for superior service delivery.
- Assessed risk factors carefully to ensure responsible lending practices.
- Ensured compliance with regulatory standards throughout all procedures.
- Managed high-volume case loads efficiently whilst maintaining attention to detail.
- Produced accurate documentation promptly, minimising delays in the lending process.
- Educated clients on various mortgage products to aid informed decision-making.
- Offered insightful advice on remortgaging possibilities based on market trends.
- Promoted variety of insurance products relevant to mortgages, adding value to customer service.
- Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
- Provided exceptional level of customer service at all stages of mortgage loan process.
- Adhered to all compliance guidelines for retail mortgage lending.
- Provided additional advice and guidance on buildings cover and life insurance.
- Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
Education
GCSEs - English, Maths, Biology, Chemistry, History
Chryston High School
Glasgow A-Levels - English
Chryston High School
Glasgow Skills
- Crime detection and prevention
- Law enforcement
- Legal and judicial processes
- Theft prevention strategies
- Knife crime prevention
- Report writing
- Forensics and evidence gathering
- Public service liaisons
- Intelligence analysis
- Community policing
- De-escalation strategies
- Traffic control
- Dog handling
- Response policing
- Financial planning
- Product research
- Mortgage sales
- Client relations
- UK mortgage regulation
- Private hire driving
- Local road knowledge
- Road safety
- Schedule management
- Vehicle operations
- Professional manner
- Flexible worker
- Customer service
- Clean driving record
- Adaptable nature
- Airport transfers
- Excellent timekeeping
- Minibus driving
- Vehicle maintenance
- Puppy and dog training techniques
- Dog behaviour management
- Commanding leadership
- Expertise in dog commands
- Performance planning
- Competition training
- Pet care
- Animal safety
- Animal husbandry
- Health assessments
- Kennel maintenance
- Animal nutrition
- Animal transport
- Obedience training
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Driver
Kings house Travel
05.2024 - 10.2024
Police officer
Police Scotland
06.1995 - 12.2022
Mortgage advisor
Halifax
09.1984 - 06.1995
GCSEs - English, Maths, Biology, Chemistry, History
Chryston High School
A-Levels - English
Chryston High School
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