Craig Smith

• Managed inbound enquiries and conducted outbound calls to prospective customers.
• Gathered detailed information on customer vehicle sales, including reasons and price expectations.
• Performed personal appraisals of vehicles to capture accurate details for offers.
• Presented purchase offers to customers, navigating negotiations to reach agreements.
• Maintained a competitive edge by securing vehicles against rival companies.
• Monitored KPIs including productivity, Trustpilot performance, and sales conversion rates.
• Communicated with customers via phone, email, and WhatsApp, ensuring preferred contact methods.
• Demonstrated empathy and professionalism in all interactions, enhancing brand reputation.

• Managed a team of upto 20 Purchasers
• Ensured all staff training and development needs we met
• Managed KPIs for team ensuring targets were met

As above

• Manage the team of support officers.
• Develop card cashless payment system to a biometric system for secondary schools.
• Roll out cashless lunch systems for all primary schools in bradford.
• Launch and develop 'Parentpay' (online payment system) linked to all primary and secondary lunch systems. Also providing support and training for all school (non meal) related Parentpay activities.
• Implemented and maintained 'Saffron' (school menu planning, nutritional analysis software) for all Bradford schools,
• Launched 'Cypad' (kitchen MIS, reporting and monitoring) for all schools in Bradford.
• Maintained and improved PAC door access system for all council estate buildings and staff.

• Implemented and maintained cashless card lunch payment systems for Secondary schools in Bradford.
• Point of contact for all IT related issues within Facilities management both hardware and software.
• Produced reports for management ( financial, meal uptake, Free school meal funding etc)
• Created and maintain a healthy eating reward school for Secondary pupils in Bradford.
• Liaised with Head teachers, school business managers and council SMT to maintain and improve systems.