Michelle Hollis

Quality Coordinator - February 2025 - Current

• Conduct internal audits to ensure compliance with ISO standards.
• Leading a team of internal auditors. Creating and distributing annual internal audit schedules and ensuring audit completion.
• Reviewing existing operational procedures by completing internal audits, and updating where necessary to reflect current practice.
• Monitoring and resolving any observations and non-conformances raised in internal and external audits.
• Leading biannual external audits to retain ISO 9001 certification for the company.
• Maintaining ISO 9001 regulations throughout the organisation, driving consistency across all departments.
• Completing Quality monthly management reports for board members and senior management to review.
• Chairing and taking minutes for biannual Quality Management Review meetings with senior management to discuss ISO 9001 related topics.
• Delivering new staff inductions to educate employees on the company's Quality Management System and other quality related topics.

Purchasing Officer - June 2021 - Current

• Managing returns and exchanges to vendors to ensure customer satisfaction.
• Monitoring inventory levels to maintain adequate stock levels.
• Raising and managing purchase orders, ensuring timely delivery of goods.
• Improving supplier relationships by conducting regular review meetings.
• Negotiating better terms for cost-effective procurement strategies.
• Reducing costs with efficient inventory management techniques.
• Coordinating with finance department for timely payment of invoices, strengthened vendor relationships.
• Identifying potential suppliers through thorough market research.
• Streamlining purchasing processes, improving efficiency in operations.
• Evaluating vendor performance to ensure product quality and delivery timeliness.
• Maintaining strong working relationships with suppliers and vendors to obtain favourable contract terms.
• Leading regular review meetings with vendors to discuss product performance and address any potential issues.

• Handled complex administrative tasks, improving office efficiency.
• Improved client satisfaction with prompt responses to their inquiries and concerns.
• Ensured records for service users were kept up to date.
• Created and distributed time critical reports and legal documentation with meticulous attention to detail, at the request of offender managers to meet targets.
• Liaised with high risk service users both over the phone and face to face.
• Being the point of contact for offender managers who make home visits to service users, ensuring they make contact to report they are safe.
• Prepared and maintained case records for effective data management and analysis.

• Managed purchase orders, ensuring accurate record keeping and prompt payment.
• Developed strong supplier relationships for improved service and product quality.
• Ordered bespoke items requested by in-house Orthotists, most of which required individual quotations from suppliers.
• Used Sage to create, release and send purchase orders to suppliers using bespoke schedule codes.
• Expedited time critical deliveries to ensure goods were delivered in time for patient appointments.
• Ensured costs matched suppliers quotations and pre-invoices to support the finance department.
• Liaised between the supplier and customer service representative for each NHS trust, to ensure all correspondence and queries for patients’ orders were answered in haste.

• Conducted internal audits to identify potential areas of non-compliance.
• Mitigated regulatory risk through diligent monitoring and reporting systems.
• Promoted culture of ethical conduct within organisation, aiding adherence to set standards.
• Drafted detailed reports on findings from regular internal audits for senior management review.
• Created and distributed educational materials for staff members on codes of conduct and compliance, boosting overall organisational awareness.
• Conducted inductions for new employees, informing them of compliance procedures, codes of conduct and company policies.
• Designed and placed orders for all signage and promotional material for the company.
• Created a monthly newsletter which was distributed to all sites nationwide, and was designed to stimulate employee engagement.
• Completed new staff inductions to provide necessary knowledge, training, and support regarding compliance and codes of conduct.

• Maintained stock levels for and issued PPE, uniform and consumables on top of completing other administrative tasks.
• Completed weekly and monthly reports monitoring spends for all sites across the North East, and monitored operational performance which was sent to Senior Management and the Managing Director.
• Researched companies for best prices, placed orders, completed EPRs (Electronic Purchase Requisitions) and maintained a log recording all purchases made within the company.
• Collected delivery notes to match up with invoices and purchase orders to support processes within the finance department.
• Negotiated with vendors, achieving cost-effective solutions without compromising quality.
• Reception duties such as accepting and transferring phone calls, tended to visitors and arranged conference calls.

• Prepared relevant HR reports as required by senior management team.
• Handled confidential documents and supported in ensuring employees' records and contracts were kept up to date, and uploading them to the internal system.
• Maintained accurate personnel records with diligent attention to detail.
• Assisted with confidential exit interviews to identify areas of improvement.
• Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
• Scheduled appointments, interviews and disciplinary hearings.

• Liaised with managers from various departments to collate data for senior management reports.
• Produced daily, weekly and monthly reports and KPIs to be distributed to General Managers and the Managing Director. Reports detailed spends and targets throughout several areas of the business.
• Provided customer service, enhancing client satisfaction.
• Oversaw project timelines and deliverables for timely completion.
• Secondment to operational areas of the business to support when needed.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.

• Resolved logistical issues promptly, minimising potentially costly disruptions in operations.
• Participated in logistics strategy meetings, offering insightful input.
• Maintained accurate records, ensuring transparency in processes.
• Established good relationships with external transport providers.
• Monitored key performance indicators of the logistics department regularly.
• Tracked shipments using advanced logistics software tools.
• Liaised with warehouse staff for effective space utilisation.
• Managed transportation schedules to ensure prompt deliveries.
• Improved inventory management with regular stock checks using systems such as MRP, WCS, Sage, SAP and AS400.
• Coordinated with suppliers for timely delivery of goods.