Craig Lowdon
Newcastle upon Tyne,UK
Summary
Motivated and reliable professional seeking an Apprenticeship as a Heating Installation Engineer with British Gas. At 37, maturity, proven workplace experience, and commitment to retraining in a technical, hands‑on career are brought to the role. A background in administration, customer service, and teaching provides strong communication, problem‑solving, and organisational skills. Transferable strengths will support learning from expert engineers while contributing to British Gas’s mission of creating greener, more energy‑efficient homes
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
HR/Payroll Admin Assistant
Balfour Beatty
Newcastle upon Tyne
11.2022 - 11.2025
- Managed over 30 customer calls daily, ensuring prompt and effective resolution of issues.
- Cultivated strong interdepartmental relationships to foster enhanced collaboration.
- Demonstrated advanced proficiency in Microsoft Office, Copilot, and Teams to boost productivity.
- Maintained payroll deadlines with precision and meticulous attention to detail.
ESL teacher
Online
01.2021 - 01.2023
- Delivered lessons to diverse clients worldwide
- Maintained 5-star rating through clear communication and adaptability
Sales Assistant
Asda Living
Gateshead
01.2015 - 01.2021
- Trained/mentored over 10 new employees.
Education
GCSEs - English Language (A), English Literature (A), Maths (A) + 6 others
Walbottle Campus
Newcastle upon Tyne 09.2002 - 06.2004
A Levels - Mathematics (A), English Language (C), History (C)
Walbottle Campus
Newcastle upon Tyne 09.2004 - 06.2006
BA (Hons) - Management and Organisation
University of Lancaster
Lancaster, Lancashire 09.2006 - 06.2011
Skills
- Full Driving License - no points in 13 years
- Desire to retrain and learn a trade
- Customer service excellence
- Technical troubleshooting
- Problem-solving and attention to detail
- Strong communication and teamwork abilities
- IT literate
- Physically active and resilient
Accomplishments
- Endurance events: Great North Run (2019, 2021), Coast to Coast cycle (2021), Hadrian’s Cycleway (2022), Way of the Roses (2023)
- Recognised for reliability and teamwork in previous roles
- Upper-intermediate Spanish language skills
References
References available upon request.
Timeline
HR/Payroll Admin Assistant
Balfour Beatty
11.2022 - 11.2025
ESL teacher
Online
01.2021 - 01.2023
Sales Assistant
Asda Living
01.2015 - 01.2021
BA (Hons) - Management and Organisation
University of Lancaster
09.2006 - 06.2011
A Levels - Mathematics (A), English Language (C), History (C)
Walbottle Campus
09.2004 - 06.2006
GCSEs - English Language (A), English Literature (A), Maths (A) + 6 others
Walbottle Campus
09.2002 - 06.2004