Craig Daniell
Broxbourne,Hertfordshire
Summary
I am an accomplished professional with extensive expertise in organisational acumen, financial budgeting, and safety regulations adherence. Demonstrates proficiency in CRM software literacy, business development, and regulatory compliance. Proven track record in performance monitoring, business networking, and product development. Adept at customer relationship management, supplier negotiation, and client relations. Known for initiative taking and health and safety compliance. I have a strong background in print finishing production, customer service, team leadership, and operations management. Skilled in computer literacy with a focus on driving business success through strategic planning and execution.
Overview
39
39
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
General manager
Reflections print finishers
Sidcup, Bexley
11.1996 - 02.2025
- Established positive work environment which promoted staff morale and productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Managed key stakeholder relationships for smoother project completion.
- Led company-wide restructuring to streamline operations.
- Maintained compliance with industry regulations at all times.
- Successfully negotiated contracts with suppliers to reduce costs.
- Established successful partnerships with other companies for mutual growth.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 50 employees and motivated teams to exceed objectives.
- Worked with board of directors to establish objectives and decisively lead operations.
- Followed strict quality control procedures verifying that each finished product met standard specifications.
- Operated various finishing equipment to enhance product appearance.
- Assisted in troubleshooting mechanical issues, maintaining optimal performance of machinery.
- Ensured safety protocol adherence in the workplace, minimising incident occurrence.
- Maintained high quality standards for finished prints, ensuring client satisfaction.
- Provided technical support during machine breakdowns, minimising downtime in production line.
- Loaded materials onto machines efficiently, optimising output per shift.
- Improved turnaround times by prioritising tasks according to deadlines.
- Assisted in stock checking ensuring adequate supply of materials at all times.
- Streamlined production process with efficient organisation of print jobs.
- Used hand tools to set up machines to job ticket specifications.
- Ensured continuity of service by providing cover on laminating and overall uv machines in event of absences.
- Prevented processing malfunctions by monitoring and promptly stopping machines in case of problems.
- Met and exceeded productivity targets by adhering to KPI plans across all tasks.
- Conducted face-to-face client meetings to ensure accurate understanding of quality parameters and budgetary requirements.
- Produced and examined proofs for client confirmation before printing.
- Responded to client enquiries, providing accurate quotations and sample prints.
- Achieved customer satisfaction by providing advice adapted to individual client requirements.
- Initiated client meetings to discuss print briefs.
- Modified work based on client feedback and requests.
- Developed ideas to fulfil client brief with available resources.
- Planned activities to guarantee project completion ahead of agreed deadlines.
- Used high quality instruments and equipment to protect longevity of pieces.
- Reviewed sales performances; identified areas needing improvement.
- Implemented changes based on customer feedback, leading to increased client satisfaction rates.
- Checked finished products against order specifications for accurate delivery to customers.
- Achieved precise alignment of materials with careful handling during lamination process.
- Minimised wastage through efficient use of materials whilst laminating.
- Enhanced product quality by conducting thorough inspections before, during and after lamination process.
- Loaded and unloaded materials onto machines, improving workflow speed and efficiency.
- Performed laminating tasks, resulting in flawless final products.
- Rectified minor faults to avoid major breakdowns, ensuring uninterrupted production flow.
- Followed established safety protocols at all times reducing workplace accidents significantly.
- Performed routine checks on equipment, minimising breakdown occurrences considerably.
- Improved production efficiency for reduced downtime through regular maintenance of lamination machines.
- Adjusted machine settings as needed to achieve desired product characteristics and quality requirements.
- Tracked inventory of raw material stock, avoiding delays due to shortage.
- Participated in team meetings for strategic planning.
- Assisted customers with queries, improving overall experience.
- Coordinated schedules for seamless daily operations.
- Communicated effectively with colleagues to facilitate teamwork.
- Handled complaints with professionalism to retain clients.
Laminating Machine Operator
Enhanced print finishers
Stratford, Newham
08.1986 - 11.1996
- Ensured high-quality lamination by frequently adjusting machine settings.
- Trained new employees on operating procedure, promoting efficient teamwork.
- Utilised technical knowledge to troubleshoot frequent machine breakdowns swiftly restoring operations back to normalcy.
- Followed specific job orders precisely, guaranteeing customer satisfaction.
- Assured safe work environment, abiding by all safety rules and regulations.
- Executed changeovers efficiently for different types of laminate films, maximising productivity.
- Maintained proper operation of laminating equipment by carrying out routine checks.
- Upheld company's health and safety procedures rigorously, ensuring safe working environment for all employees.
- Increased production speed with careful calibration of machinery settings.
- Understood instructions from job orders to set up and run machines.
- Communicated with process control operators to start and shut down machinery.
- Inspected paper visually for defects, taking corrective action for high quality finish.
- Assessed production quality by performing thorough inspections of finished materials.
- Monitored supply levels diligently ordering fresh stock when necessary avoiding any delays in production due to lack of supplies.
- Resolved operational issues promptly, minimising disruption to production schedule.
- Coordinated effectively with team members for smooth workflow in production line.
- Carried out minor repairs on machines when necessary reducing dependence on external technicians.
Education
GCSEs - English Maths Geography and Physical education
Cumberland School
London 09.1982 - 06.1986
Skills
- Organisational acumen
- Print finishing/lamination
- Overall UV
- Financial budgeting
- CRM software literacy
- Business development
- Performance monitoring
- Product development
- Customer relationship management
- Supplier negotiation
- Client relations
- Initiative taking
- Customer Service
- Team Leadership
- Operations management
- Computer literacy
Certification
Full uk driving license
Full uk motorcycle license
Forklift license
DBS check
References
References available upon request.
Timeline
General manager
Reflections print finishers
11.1996 - 02.2025
Laminating Machine Operator
Enhanced print finishers
08.1986 - 11.1996
GCSEs - English Maths Geography and Physical education
Cumberland School
09.1982 - 06.1986
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