Emi-Lusiane Richards-Buadromo
Hereford,Herefordshire
Summary
Accomplished professional with expertise in team building, operational compliance, and staff recruitment. Demonstrates strong skills in marketing coordination and customer satisfaction, fostering community partnerships and enhancing corporate social responsibility awareness. Proven track record in financial budgeting, organisational acumen, and leadership development. Committed to process improvement and staff motivation, with a focus on achieving operational excellence and driving business success.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
General Manager
Wagamama
Hereford / Bristol
06.2021 - Current
- Fostered a high-performance culture, resulting in increased productivity and team morale proven recently with achieved an ENPS of 81% which was an increase of 11% YOY.
- Established a positive work environment which promoted staff morale and productivity.
- Maintained compliance with brand regulations at all times.
- Delivered exceptional results while working in a high pressure environment with strict targets in budget and guest metrics.
- Achieved and maintained high NPS scores within the customer base.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Recruited and managed senior staff with focus on delivering clear results.
- Built high-performing teams to achieve organisational objectives.
- Created strong local partnerships with key stakeholders and local community.
- Worked closely with key internal and external stakeholders while undergoing a major refurb project of approx 1 million pound investment across 2 sites.
Assistant General Manager
Wagamama
Hereford, Herefordshire
01.2019 - 06.2021
- Conducted regular employee training to enhance skillsets.
- Coordinated marketing campaigns to boost brand visibility.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Supervised daily operations for seamless business activities.
- Prioritised staff welfare for improved morale and commitment.
- Worked with General Manager to determine effective business strategies.
Senior Sous Chef
Wagamama
Hereford, Herefordshire
01.2018 - 01.2019
- Contributed significantly towards achieving positive restaurant menu performance.
- Enhanced kitchen efficiency by streamlining workflow processes.
- Assisted Head Chef with overall running of back of house operations.
- Led daily prep routines, improving kitchen productivity levels significantly.
- Supervised junior chefs, ensuring adherence to recipe specifications and quality control measures.
- Maintained high standards of food hygiene for superior customer satisfaction.
- Supported head chef with stock control and rotation, minimising waste with FIFO systems.
- Developed chefs to run stations efficiently during peak service periods.
- Managed inventory effectively, reducing unnecessary wastage.
Sous Chef
Wagamama
Hereford, Herefordshire
01.2016 - 01.2018
- Ensured quality control with strict adherence to hygiene regulations.
- Provided feedback on dishes' taste and visual appeal before service offering an optimal culinary experience.
- Contributed creative ideas for special events menus, providing memorable dining experiences for guests.
- Reinforced safety protocols amongst staff members for a safe working environment.
- Shift manager in the absence of senior managers.
- Conducted staff training sessions to enhance culinary skills and knowledge.
- Supervised daily food prep operations, ensuring consistency across all dishes served.
- Fostered a positive working environment through clear communication and team motivation.
- Delegated tasks to junior chefs for efficient kitchen operations.
Junior Sous Chef
Wagamama
Hereford, Herefordshire
09.2014 - 01.2016
- Utilised excellent teamwork skills whilst working alongside a large team of chefs.
- Trained junior staff members to improve their culinary skills and knowledge.
- Ensured optimal kitchen cleanliness, complying with health and safety regulations.
- Adapted quickly under pressure, maintaining speed without compromising quality during peak hours.
- Conducted regular inventory checks; ordered supplies as necessary.
- Assisted in stock management to prevent food wastage.
- Helped maintain high standards of food quality with meticulous attention to detail.
- Improved efficiency by streamlining food preparation processes.
Line Chef
Wagamama
Hereford, Herefordshire
06.2014 - 09.2014
- Maintained cleanliness and organisation in assigned station, ensuring safe working environment.
- Enhanced customer satisfaction by consistently delivering well-presented meals on time.
- Controlled portion sizes which reduced waste significantly.
- Observed strict hygiene practices to ensure food safety standards were met at all times.
- Demonstrated strong knife skills, improved speed and safety in the kitchen.
- Maintained clean and safe working stations, applying the highest standards of safety and hygiene across all tasks.
Education
Level 5 Operational Management - Operational management
Raise the bar
08.2023 - 08.2025
Skills
- Team building
- Operational compliance
- Staff recruitment
- Marketing coordination
- Customer satisfaction
- Community partnership
- Staff motivation
- Operational oversight
- Organisational acumen
- Leadership development
- Financial analysis
- Staff recruitment and retention
- Corporate social responsibility awareness
- Process Improvement
- Strategic planning
- Budget management
- Supply chain management
- Event planning
- Customer relationship management
- Business networking
- Quality control standards understanding
- Organisational awareness
- Budget planning and forecasting
- Project Management
- Inventory control
Affiliations
I love spending time with my family, i have four children so family time is important to me.
I am a big foodie so naturally enjoy cooking and going out for meals with family and friends.
I am an avid gardener and love being outside.
References
References available upon request.
Timeline
Level 5 Operational Management - Operational management
Raise the bar
08.2023 - 08.2025
General Manager
Wagamama
06.2021 - Current
Assistant General Manager
Wagamama
01.2019 - 06.2021
Senior Sous Chef
Wagamama
01.2018 - 01.2019
Sous Chef
Wagamama
01.2016 - 01.2018
Junior Sous Chef
Wagamama
09.2014 - 01.2016
Line Chef
Wagamama
06.2014 - 09.2014
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