Courtnie Cartwright
Stevange,Hertfordshire
Summary
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment.
Extensive knowledge of coffee brewing procedures and customer service.
Driven individual with natural affinity for customer service and teamwork, perfectly suited for Barista role. Possesses excellent communication skills and knack for multitasking in fast-paced environments. Committed to creating memorable customer experiences and contributing to vibrant café atmosphere.
Overview
2
2
years of professional experience
Work history
Barrista
Chateau cafe
Stevenage, Hertfordshire
11.2022 - 05.2025
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Prepared and served hot and cold beverages , including fresh coffee, expresso drinks and brewed teas.
- Cleaned and sanitised work areas, utensils and equipment
- Maintained clean and organised workspace, enabling coworkers to easily locate resources and products
- Delivering exceptional customer service, responding to enquiries and offering recommendations on beverage selection
- Received and accurately processed customer payments
- Wrapped, packaged and prepared food for customer takeaway.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Built and nurtured customer loyalty by remembering personal preferences.
Education
GCSEs - Maths, English, Science
The Thomas Alleyne Academy
Stevenage, Hertfordshire 09/2021 - 06/2022
Skills
- Communication
- Trustworthy
- Energetic
- Empathetic attitude
- Calm under pressure
- Hard working
- Polite maners
Affiliations
- Socialising, Reading, Social media
Timeline
Barrista
Chateau cafe
11.2022 - 05.2025
GCSEs - Maths, English, Science
The Thomas Alleyne Academy
09/2021 - 06/2022