Melissa Perestrelo
London Colney,Hertfordshire
Summary
Dedicated professional with a strong foundation in customer service and sales persuasion, known for maintaining a positive attitude under pressure. Demonstrates reliability during peak hours and excels in adaptive communication, ensuring effective interactions with diverse clientele. Committed to health and safety standards, while consistently delivering timely and punctual service.
Overview
4
4
years of professional experience
Work history
Barrista
Nuffield Health
St Albans, Hertfordshire
09.2022 - Current
- Prepared a variety of hot beverages and maintained consistent quality standards.
- Collaborated with team members to maintain a positive and efficient work environment.
- Followed health and safety guidelines to ensure a safe working environment for all staff.
- Collaborated with team members during busy periods improving workflow efficiency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Maintained cleanliness of the café area whilst preparing orders.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Assisted customers in selecting products and provided exceptional service throughout their experience.
- Operated espresso machines and other equipment while ensuring cleanliness and functionality.
- Managed inventory levels and restocked supplies to ensure smooth daily operations.
Waitress
Nando's
Borehamwood, Hertfordshire
11.2021 - 09.2022
- Provided exceptional customer service by attentively addressing guest needs and preferences.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organisation of dining area to enhance guest experience.
- Recommended menu items to guests based on seasonal specials and personal knowledge.
- Handled customer complaints with professionalism, ensuring swift resolution for satisfaction.
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Education
NVQ Level 3 - Media, Make Up, Special Effects
West Herts College
Watford, Hertfordshire 09/2015 - 07/2020
Skills
- Product knowledge advocacy
- Basic computer literacy
- Responsibility acceptance
- Reliability in peak hours
- Patience and tolerance
- Efficient work pace
- Positive attitude under pressure
- Adaptive communication style
- Sense of humour
- Sales persuasion
- Team player
- Customer Service
- Health and Safety
- Timely and punctual
Affiliations
I enjoy going for walks, theatre, cinema and contemporary music.
References
References available upon request.
Timeline
Barrista
Nuffield Health
09.2022 - Current
Waitress
Nando's
11.2021 - 09.2022
NVQ Level 3 - Media, Make Up, Special Effects
West Herts College
09/2015 - 07/2020