Courtney Kavanaugh

• Handled cash transactions accurately, enhancing trust between the business and its clientele.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Communicated daily offers to customers, promoting in-store deals and discounts.
• Handled cash and card payments with accuracy.
• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Managed customer lines for minimum wait times and high satisfaction.
• Accepted card, cash and cheque payments in POS register system.
• Built rapport with new and existing customers to boost client retention.

Gained extensive customer experience at JD Sports, cash handling accurately to maintain financial integrity, operational support of the store within a fast-paced retail environment. My responsibilities included occasional cashing up, processing exchanges and refunds, managing and picking click and collect orders, and handling customer complains/queries with professionalism and discretion. Regularly worked on tills and was trusted with high-value transactions, supported stock replenishment both on the shop floor and back of house, ensuring. efficient organisation of the stockroom. As a senior team member, I sometimes trained newer staff to the best of my ability and communicated with customers confidently via telephone and in person.