Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Malik Kalimba

Newcastle upon Tyne,Tyne and Wear

Summary

As a dedicated support worker with extensive experience assisting vulnerable individuals, I have honed invaluable transferable skills that are directly applicable to a role in the banking sector. Throughout my years of service, I have developed a profound understanding of the importance of empathy, communication, and attention to detail.

My time as a support worker has equipped me with exceptional interpersonal skills, allowing me to effectively communicate with individuals from diverse backgrounds and varying levels of need. I have demonstrated the ability to build trust and rapport quickly, fostering an environment of comfort and support for those in my care.

Moreover, my experience has ingrained in me a strong sense of accountability and responsibility. I am adept at managing confidential information with the utmost discretion and am committed to upholding ethical standards in all aspects of my work.

In addition, my role has demanded strong organizational skills, including time management and prioritization, to ensure the smooth coordination of tasks and activities. I am accustomed to working in fast-paced environments, where adaptability and flexibility are key, traits that I believe will serve me well in the dynamic setting of a banking institution.

Overall, my background as a support worker has equipped me with the skills and mindset necessary to thrive as a Bank Assistant. I am eager to leverage my experiences to contribute positively to your team and assist in providing exceptional service to your clients.

Overview

15
15
years of professional experience
18
18
years of post-secondary education

Work history

Support Worker

Acedia Care
Newcastle upon Tyne, Tyne and Wear
2024.05 - Current
  • Maintained accurate daily records, care plans, and incident reports in line with GDPR and safeguarding requirements.
  • Updated digital logs and documentation using care management systems and Microsoft Office.
  • Coordinated appointments, activity schedules, and transport for children and young adults.
  • Supported children and young adults with complex needs using person‑centred, trauma‑informed approaches.
  • Assisted with behaviour management, emotional regulation, and communication support.
  • Worked closely with healthcare professionals, schools, and families to share updates and support plans.
  • Monitored wellbeing, behaviour changes, and risk indicators, escalating concerns appropriately.
  • Supported medication prompts and accurately completed MAR and health‑related paperwork.
  • Encouraged independence through daily living skills, routines, and structured activities.
  • Ensured a safe environment by following policies, safeguarding procedures, and risk assessments.
  • Managed confidential information professionally and ensured documentation was audit‑ready.
  • Provided consistent support during challenging behaviours, maintaining boundaries and de‑escalation techniques.

Support Worker

Unified Care Services
Newcastle upon Tyne
2023.12 - 2024.05
  • Provide specialist support/ help for placement stability, challenging and violent behaviours, in young people who cannot be managed through standard practices and those awaiting secure placements.
  • Handling and managing young individuals with extreme and complex aggressive tendencies / behaviours.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Recommended clients for specific treatment programmes to aid timely recovery.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Liaised with external and internal professionals to provide holistic support.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Administered medication with rigorous planning and recordkeeping.
  • Completed various required training and CPD programmes.

Major Healthcare Support Worker

Major Recruitment
Newcastle , Tyne and Wear
2021.09 - 2023.12
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Listened to clients' current struggles to signpost relevant support.
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Assessed clients and documented information for records and analysis.
  • Logged and followed-up on unresolved issues and edge cases not covered by internal resources.

Support Worker

Changing Lives
Newcastle upon Tyne, Tyne and Wear
2019.08 - 2020.02
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Reviewed customer history to recommend appropriate products and services.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Analysed data and information to identify issues and create tailored solutions.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Successfully delivered on tasks within tight deadlines.
  • Delivered high-quality results within budget and timeframe targets.
  • Carried out day-to-day duties accurately and efficiently.
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.

General Assistant

Sara Hair and Beauty
Newcastle upon Tyne , Tyne and Wear
2012.03 - 2019.11
  • Effectively promoted additional services, products and treatments to generate additional revenue.
  • Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
  • Stocked hair products and equipment with excellent merchandising techniques.
  • Helped salon processes run smoothly through effective appointment allocation.
  • Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
  • Provided regular refreshments and snacks for continued customer satisfaction.
  • Maintained spotlessly clean salon workstations and tools.
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Checked on customers throughout long appointments, maintaining continued comfort and contentment.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.

Waiter assistant

JJ's Diner Newcastle
Newcastle upon Tyne, Tyne and Wear
2011.04 - 2012.02
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Prepared tables for guests and reset tables between customers.
  • Practiced healthy and safety measures to comply with regulations.
  • Accurately took orders, making menu recommendations as appropriate.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Advised on food and drink choices based on customer preferences.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Listened to any guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Education

Bachelor of Arts - Sport Development

Leeds Metropolitan University
Leeds
2015.09 - 2018.06

Btec Level 3 - BTEC Level 3 Team Sports

Gateshead College
Newcastle upon Tyne
2012.09 - 2015.07

GCSEs - Btec Sport

Heaton Manor
Newcastle
2009.09 - 2011.07

GCSEs - Design and Technology

Heaton Manor
Newcastle upon Tyne
2009.09 - 2011.07

GCSEs - History

Heaton Manor
Newcastle upon Tyne
2009.09 - 2011.07

GCSEs - Science (Dual Award)

Heaton Manor
Newcastle upon Tyne
2009.09 - 2011.07

GCSEs - Religious Studies

Heaton Manor
Newcastle upon Tyne
2009.09 - 2011.07

GCSEs - Maths

Heaton Manor
Newcastle upon Tyne
2009.09 - 2011.07

GCSEs - English

Heaton Manor
Newcastle upon Tyne
2009.09 - 2011.07

Skills

  • Clean driving record
  • Customer service expert
  • Exceptional telephone etiquette
  • Data entry
  • Time management
  • Marketing
  • Accounting
  • Customer-focused
  • Communication skills
  • Problem-solving

Affiliations

  • Gym
  • Sport
  • Computers

Languages

English
Native
Luganda
Fluent

References

References available upon request.

Timeline

Support Worker

Acedia Care
2024.05 - Current

Support Worker

Unified Care Services
2023.12 - 2024.05

Major Healthcare Support Worker

Major Recruitment
2021.09 - 2023.12

Support Worker

Changing Lives
2019.08 - 2020.02

Bachelor of Arts - Sport Development

Leeds Metropolitan University
2015.09 - 2018.06

Btec Level 3 - BTEC Level 3 Team Sports

Gateshead College
2012.09 - 2015.07

General Assistant

Sara Hair and Beauty
2012.03 - 2019.11

Waiter assistant

JJ's Diner Newcastle
2011.04 - 2012.02

GCSEs - Btec Sport

Heaton Manor
2009.09 - 2011.07

GCSEs - Design and Technology

Heaton Manor
2009.09 - 2011.07

GCSEs - History

Heaton Manor
2009.09 - 2011.07

GCSEs - Science (Dual Award)

Heaton Manor
2009.09 - 2011.07

GCSEs - Religious Studies

Heaton Manor
2009.09 - 2011.07

GCSEs - Maths

Heaton Manor
2009.09 - 2011.07

GCSEs - English

Heaton Manor
2009.09 - 2011.07
Malik Kalimba