Corinne Verdin
Liverpool,Merseyside
Summary
I have taken just over a year out of the workplace to take care of chronically and terminally ill family member and friends. I now wish to return to an environment which is fast paced, and my skills can be utilised to make a difference.
I offer strong organisational skills with a customer-focused mindset. Provide extensive team leadership, training, coaching and conflict resolution skills with strong communication and problem-solving abilities.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Service Manager
YMCA Together
Liverpool, Liverpool
2022.12 - 2024.10
Delivered quality accommodation services to 69 vulnerable adults facing homelessness and related issues ( substance misuse, severe mental health issues, self harm etc).
Managed a large team, fostering skill development and support in a challenging sector.
Ensured service compliance with safeguarding, health and safety, and risk management policies.
Collaborated with stakeholders in multidisciplinary teams to discuss best practices and innovations.
Maintained a respectful and non-judgemental approach towards service users, promoting progressive methodologies.
Service Manager/Programme Manager
The Salvation Army
Liverpool, Merseyside
2016.06 - 2022.08
Managed 38-bed supported accommodation for vulnerable adults experiencing homelessness.
Acted as Service Manager for 45-bed male-only accommodation for several months.
Led a team in establishing first steps from street accommodation in St Helens with a social landlord.
Directed staff in providing emergency accommodation for rough sleepers and individuals in unsuitable housing during the pandemic.
Education
Batchelors Degree - Criminological and Forensic Psychology
University of Bolton
Greater Manchester 2009.09 - 2012.05
Diploma of Higher Education - Psychology and Social Studies
University of Bolton
Bolton 2008.09 - 2009.05
Skills
- Crisis response capabilities
- Customer engagement
- Service delivery expertise
- Training and coaching
- Performance monitoring
- Resilience under pressure
- Team Leadership
- Positive attitude
Affiliations
- Reading, going to concerts and travelling.
Timeline
Service Manager
YMCA Together
2022.12 - 2024.10
Service Manager/Programme Manager
The Salvation Army
2016.06 - 2022.08
Batchelors Degree - Criminological and Forensic Psychology
University of Bolton
2009.09 - 2012.05
Diploma of Higher Education - Psychology and Social Studies
University of Bolton
2008.09 - 2009.05