Vickie Fyfe
Glasgow
Summary
Accomplished professional with expertise in managing complex mental health services and supporting individuals facing challenging issues. Demonstrates strong communication and relationship-building skills, alongside analytical and evaluative thinking. Proficient in development planning and implementation, with a keen awareness of legislature compliance. Known for initiative taking, service quality assurance, and risk assessment and mitigation. Adept at crisis response, ensuring effective service delivery through a flexible and independent work approach. Committed to trauma-informed leadership, aiming to enhance service delivery within the mental health sector.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Service Manager
Easterhill and Brisbane Supported Accommodation
Glasgow, Glasgow City
2025.11 - Current
- Achieved excellence in care home service delivery for 7 individuals with complex mental health needs.
Ensured compliance with legislative requirements, enhancing service credibility.
Developed tailored training programmes, fostering high-performing teams aligned with strategic objectives.
Service Manager
St Peter's
Partick, Glasgow City
2022.07 - 2025.11
- Supported commissioning and implementation of service delivery.
- Lead delivery of high-quality care at home for 7 individuals with moderate to severe mental health issues.
- Coordinated staff development training to improve overall service delivery.
- Streamlined service operations by enhancing team collaboration and communication.
- Contributed to team efforts in delivering effective care through adherence to quality assurance processes.
- Implemented trauma informed approach to care
- Implemented neuroaffirmative approach to support
Service Manager
SAMH – Time for You
Glasgow
2021.01 - 2022.06
- Lead and managed delivery of new remote mental health service for over 200 people across Scotland
- Lead team of staff and 10 trainee psychologists to deliver remote mental health support through coaching and counselling, ensured compliance and budget control, and supported strategic objectives. Developed "Time for You" Framework for practice.
- Coordinated staff development training to improve overall service delivery.
- Forged partnerships with Caledonian university to develop people's support experiences.
- Developed and updated internal guidelines.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Streamlined service operations by enhancing team collaboration and communication.
- Implemented new feedback system for more efficient performance reviews.
Project Manager
The Mungo Foundation
Glasgow, Glasgow City
2019.08 - 2021.01
- Lead high-quality care at home and housing support service registered service for 13 bedded unit for homeless people living with complex issues. Created team cohesion and shared vision. Managed teams, ensured compliance with legislation and policies, and maintained stakeholder relationships. Delivered services on budget and contributed to strategic goals.
Team Leader
SAMH – Glasgow Personalisation
Glasgow, Glasgow City
2017.11 - 2019.08
- Managed staff supporting people in their homes high-quality care at home and housing support service registered service. Coordinated support plans, supervised staff, ensured quality standards, and liaised with external agencies. Devised 2 week induction
Senior Practitioner
SAMH – Glasgow Care Homes
Glasgow, Glasgow City
2016.05 - 2017.11
- Supervised 15 staff across two care homes, coordinated assessments and support plans, mentored staff and students, and ensured compliance with care standards.
- Managed complex caseloads whilst maintaining high standards of care and professionalism.
- Championed best practice through regular case reviews and supervision sessions.
- Liaised with external agencies, fostering collaborative relationships.
- Ensured consistent quality care with rigorous audit processes.
- Developed comprehensive care plans for improved well-being.
Support Worker 2
SAMH – Glasgow ARBD
Castlemilk, Glasgow City
2013.07 - 2016.05
- Supported 30 individuals with alcohol-related brain damage in care homes. Promoted independence, managed risks, and facilitated support reviews. Implemented NHS Education for Scotland Psychological wellbeing interventions approach
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Administered medication according to schedule, promoting optimal health outcomes. call dad
- Participated in regular team meetings, care plan reviews, enhancing quality of care provided.
Development Worker
SAMH – Glasgow ARBD
Castlemilk, Glasgow City
2011.04 - 2013.07
- Developed staff practice through facilitated discussions
- Developed care experience of 20 people
- Fostered sense of community organising local events.
- Worked closely with other professionals to ensure coordinated delivery of services.
- Facilitated workshops for improved understanding of development issues.
- Worked towards Alcohol Related Brain Damage awareness through implementation of educational programmes.
Community Engagement Worker
SAMH – Get Active
Glasgow, Glasgow City
2010.04 - 2011.03
- Assisted in developing 10 active projects across Scotland with various organisations to promote physical activity.
- Supported individuals in sharing personal stories about physical activity impact on mental health.
- Collaborated with partners such as Street Soccer Scotland and Aberdeen Foyer to enhance community engagement.
ARBD Development Worker
SAMH – Glasgow ARBD
Castlemilk, Glasgow City
2006.06 - 2010.07
- Developed staff practice through facilitated discussions
- Developed care experience of 20 people
- Fostered sense of community organising local events.
- Worked closely with other professionals to ensure coordinated delivery of services.
- Facilitated workshops for improved understanding of development issues.
- Worked towards Alcohol Related Brain Damage awareness through implementation of educational programmes.
Staff Nurse RMN
Hospitals, Care Homes and Agency Work
Various
1994.04 - 2006.07
- Deputy manager experience of 60 bed care home
- Experience in acute mental health ward setting
- Supported teams in delivering quality care within residential and hospital settings for people with mental health, cognitive disorders, ARBD and dementia
- Communicated medical procedures clearly to enhance patient understanding.
- Assisted in providing nutrition, skincare, pressure care, and wound care.
- Administered medication safely in accordance with care plans.
- Contributed to patient comfort with skilled bedside care.
Education
SVQ in Care Services Leadership and Management - SCQF Level 10
SQA
GlasgowCMI Level 5 Certificate in Management and Leadership - Unit 501 Principles of Management and Leadership in an Organisational Context, Unit 505 Forming Teams
City of Glasgow College
GlasgowMA Soc Sci Hons Psychology - Psychology
University of Glasgow
Glasgow 2001.01 - 2005.01
PDA Health and Social Care Supervision - Health And Social Care Supervision
Communic-8
GlasgowPsychiatric Nursing (RMN) - Mental Health Nursing
Falkirk College of Nursing And Midwifery
Falkirk 1990.11 - 1994.04
Skills
- Strong communication and relationship-building
- Analytical and evaluative thinking
- Development planning and implementation
- Legislature and Compliance awareness
- Initiative taking
- Service quality assurance
- Risk assessment and mitigation
- Crisis response capabilities
- Service delivery expertise
- Flexible and independent work approach
- Managing complex mental health services
- Supporting people living with complex issues
- Trauma informed leadership
Helpful Information
- Willingness to travel and stay overnight
- Past volunteering experience at dance class reception
Certification
- SSSC
- Membership number: 3013839
- Renewal date: 2026-09-11
Timeline
Service Manager
Easterhill and Brisbane Supported Accommodation
2025.11 - Current
Service Manager
St Peter's
2022.07 - 2025.11
Service Manager
SAMH – Time for You
2021.01 - 2022.06
Project Manager
The Mungo Foundation
2019.08 - 2021.01
Team Leader
SAMH – Glasgow Personalisation
2017.11 - 2019.08
Senior Practitioner
SAMH – Glasgow Care Homes
2016.05 - 2017.11
Support Worker 2
SAMH – Glasgow ARBD
2013.07 - 2016.05
Development Worker
SAMH – Glasgow ARBD
2011.04 - 2013.07
Community Engagement Worker
SAMH – Get Active
2010.04 - 2011.03
ARBD Development Worker
SAMH – Glasgow ARBD
2006.06 - 2010.07
MA Soc Sci Hons Psychology - Psychology
University of Glasgow
2001.01 - 2005.01
Staff Nurse RMN
Hospitals, Care Homes and Agency Work
1994.04 - 2006.07
Psychiatric Nursing (RMN) - Mental Health Nursing
Falkirk College of Nursing And Midwifery
1990.11 - 1994.04
SVQ in Care Services Leadership and Management - SCQF Level 10
SQA
CMI Level 5 Certificate in Management and Leadership - Unit 501 Principles of Management and Leadership in an Organisational Context, Unit 505 Forming Teams
City of Glasgow College
PDA Health and Social Care Supervision - Health And Social Care Supervision
Communic-8