Corey Houghton
Southam,United Kingdom
Summary
Dedicated professional with hands-on experience in vehicle maintenance and repair. Proficient in problem-solving and technical skills, ensuring high standards and customer satisfaction. Recognized for delivering quality repairs and exceeding customer expectations through attention to detail and effective time management.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
MANAGER
JUST TYRES
DAVENTRY, Northamptonshire
02.2024 - Current
- Analysed market trends to inform strategic decision-making processes.
- Optimised resource allocation for increased profits.
- Boosted department efficiency by streamlining operational processes.
- Implemented cost reduction measures, reduced overhead expenses.
- Enforced safety regulations to reduce workplace accidents.
- Delivered high-quality products to increase customer satisfaction.
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned revenue generation strategies designed for growth.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Improved efficiency and productivity by acquiring new skills.
- Oversaw daily operations to achieve high productivity levels.
- Managed new process initiatives from concept to commercialisation, meeting client and revenue targets.
- Exceeded sales targets on a regular basis.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Met sales targets for retail salon products and services.
Valet
MILL STREET MOTORS
Hinckley, Leicestershire
03.2023 - 12.2023
- Performed routine maintenance checks on client vehicles; reducing the chance of unforeseen problems.
- Managed large scale events requiring precise vehicle coordination, demonstrating excellent organisational skills.
- Kept track of vehicle locations, ensuring quick retrieval upon request.
- Delivered high standard of service which led to repeat business from satisfied customers.
- Improved customer experience with friendly and professional interactions.
MECHANIC / TYRE FITTER
AL TYRES
Hinckley, Leicestershire
12.2020 - 02.2022
- Performed diagnostic tests for identifying mechanical issues promptly.
- Installed new car parts for extended vehicle longevity.
- Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
- Completed oil changes for improved engine health and performance.
- Serviced air conditioning systems for enhanced cabin comfort during summer months.
- Improved customer satisfaction with efficient and thorough servicing tasks.
- Achieved safety assurance by conducting meticulous brake system checks.
- Inspected exhaust systems, ensured lower emission levels achieved effectively.
- Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Conducted regular checks on tyre fitting machines, ensuring operational efficiency.
- Pitched in tyre fitting services when needed, broadening skill set.
- Enhanced customer satisfaction by providing efficient tyre fitting services.
Education
NVQ Level 1 and 2 - LIGHT VEHICLE MAINTAINENCE
North Warwickshire and South Leicestershire College
Nuneaton, Warwickshire 09.2018 - 07.2020
Skills
- Regulatory standards knowledge
- Product integration expertise
- Effective delegation
- Customer relationship management systems
- Performance metrics evaluation
- Leadership in diverse environments
- Technical proficiency
- Sales strategy development
- Resilience under pressure
- Marketing strategies knowledge
- Safety compliance awareness
- Initiative taking
- Health and safety adherence
- Customer service excellence
- Cultural awareness
- Leadership skills
- Equipment maintenance proficiency
- Invoicing accuracy
- Problem-solving abilities
- Communication skills mastery
- Resourcefulness in challenges
- Inventory management expertise
- Upselling techniques
- Critical-thinking
- Time management proficiency
- Adaptability in dynamic settings
- Mot certified knowledge
- Attention to detail focus
- Tyre fitting expertise
- Team Leadership
- Vehicle servicing and maintenance practices
- Target achievement strategies and ability to meet targets
- Accurate data input
Timeline
MANAGER
JUST TYRES
02.2024 - Current
Valet
MILL STREET MOTORS
03.2023 - 12.2023
MECHANIC / TYRE FITTER
AL TYRES
12.2020 - 02.2022
NVQ Level 1 and 2 - LIGHT VEHICLE MAINTAINENCE
North Warwickshire and South Leicestershire College
09.2018 - 07.2020