Abdul Munim
London
Summary
Accomplished professional with extensive expertise in store operations management and retail space planning. Demonstrates proficiency in computer systems, including Windows and Microsoft Office, alongside effective communication skills. Proven track record in team leadership, management experience, and supplier relationship management. Adept at implementing staff training, recruitment strategies, and performance monitoring to drive results. Skilled in visual merchandising, stock management, and budget oversight to enhance brand presence and optimise sales. Committed to leveraging multi-channel retailing strategies for business growth while maintaining regulatory standards and loss prevention techniques.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
Multi Site Ops Manager
WH Smith Travel
London
2010.11 - 2026.03
- Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
- Mentored and trained staff to drive productivity goals, attending field sales objective achievement.
- Planned and developed strategies to increase sales and territory market positioning for seasonal products.
- Recruited, interviewed and hired people who would add value, a positive attitude and knowledge to the sales team.
- Participated weekly meetings with area manager to discuss strategy effectiveness.
- Supervised, coached, and mentored all member staff.
- P&L Management
- Loss Prevention
- Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
- Managing 6 stores throughout the Multi Site.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Managed team dynamics by implementing conflict resolution strategies.
- Liaised with suppliers to ensure timely deliveries.
- Developed accurate sales forecasts for improved strategic planning.
- Led performance reviews, identified areas for improvement.
- Enforced safety regulations to reduce workplace accidents.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed and resolved complex resource management issues for optimised scheduling.
Customer Service Manager
Argos Extra Ltd
Ilford, London
2010.08 - 2017.10
- Addressed operational challenges and improved customer service standards in-store.
- Reviewed store performance weekly and monthly.
- Ensured compliance with health and safety procedures.
- Helped maximise sales through merchandising and marketing initiatives.
- Assisted in designing store layouts.
- Recognised and rewarded staff achievements.
- Kept product availability at 0% shortage by replenishing stock throughout the day.
- Built business connections within the local community.
- Worked with visual team to maintain store displays.
- Recruited suitable staff and facilitated their training.
- Kept an eye on competitor activities.
- Managed store's profit and loss account within budget.
- Collected feedback from customers.
- Provided value for money and exceptional customer service.
- Supported team management to foster a positive environment.
Product Manager
Sainsbury Ltd
Winchmore Hill, Palmer Green, London
2009.01 - 2009.04
- Assisted with stock control processes to ensure product availability.
- Supported team management activities to enhance collaboration.
- Provided customer service to address inquiries and resolve issues.
- Contributed to advertising efforts to promote products.
- Monitored P&L to track financial performance.
- Helped with wastage control measures to minimise losses.
- Aided in shrinkage control initiatives to safeguard inventory.
- Participated in recruitment processes to build a competent team.
- Assisted in negotiating contracts with suppliers to support cost reduction.
- Facilitated training sessions for sales teams to improve product knowledge.
Education
GCSE - Maths, English, Science, Art, Geography, R.E and P.E
White Hart Lane Secondary School
London 1992.01 - 1998.01
NVQ - Graphic Design
Barnet College
London 1998.01 - 2000.01
HND - Graphic Design
Middlesex University
London 2000.01 - 2002.01
Skills
Computer proficiency: Windows and Microsoft Office
- Effective communication skills
- Management experience
- Team leadership
- Promotion and advertising knowledge
- Regulatory standards knowledge
- Store operations management
- Retail space planning
- Employee scheduling
- Data analysis
- Supplier relationship management
- Results-driven approach
- Loss prevention techniques
- Staff training implementation
- Stock management
- Visual merchandising
- Budget management
- Performance monitoring
- Cash handling expertise
- Brand management
- Complaint handling
- Recruitment strategy and training
- Multitasking proficiency
- Time efficiency strategies
- Sales promotion implementation
- Multi-channel retailing strategies
REFERENCES
Available on request
HOBBIES AND INTERESTS
I enjoy sports especially football. I have a wide understanding of events which take place in the country and around the world. I also like surfing the internet and playing various computer games and socialising with family, friends and other members of the community.
References
References available upon request.
Timeline
Multi Site Ops Manager
WH Smith Travel
2010.11 - 2026.03
Customer Service Manager
Argos Extra Ltd
2010.08 - 2017.10
Product Manager
Sainsbury Ltd
2009.01 - 2009.04
HND - Graphic Design
Middlesex University
2000.01 - 2002.01
NVQ - Graphic Design
Barnet College
1998.01 - 2000.01
GCSE - Maths, English, Science, Art, Geography, R.E and P.E
White Hart Lane Secondary School
1992.01 - 1998.01