Enthusiastic and versatile creative with a robust skill set encompassing crisis management, strategic planning, and collaborative teamwork. Demonstrates adaptability and resilience under pressure, complemented by expertise in conflict resolution and safeguarding certification (Level 3). Skilled in creative arts including an in depth knowledge of painting and sculptural techniques and craftsmanship. Proficient in Microsoft Office, GDPR compliance, and database administration, with a detail-oriented approach to tasks. Friendly and adaptable, equipped with strong communication and teamwork skills, paired with keen ability to handle high-pressure environments. Possess solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. Ready to contribute to a positive and energetic atmosphere that enhances customer satisfaction and loyalty.
Hi, I’m
Coralie Braddock
Bristol
Summary
Work history
The Acorn, KinsonBournemouth, England
Bar Staff
2025.08 - 2026.03 (7 education.months_Label)
Job overview
- Greeted and served customers promptly to reduce wait times, Assisting in serving drinks and snacks to customers in family-run business.
- Engaged with guests to foster positive rapport and encourage repeat visits.
- Maintained knowledge of real ales and upcoming offerings, ensuring customer satisfaction through quality beverage preparation.
- Restocked and rotated stock efficiently to minimise waste.
- Collaborated with bar management to uphold responsible drinking practices. Monitoring guest wellbeing and arranged transportation when necessary.
- Completed end-of-day cleaning to prepare for next day's service.
ETC International CollegeBournemouth, Dorset
Accommodation Officer - Student Services
2024.01 - 2024.12 (11 education.months_Label)
Job overview
- Management of homestay bookings and allocations through co-ordinating placement of international students with local host families
- Fulfilled duties of Deputy Designated Safeguarding Lead (DDSL), working across all college departments and with local authorities to ensure safety and wellbeing of all students.
- Increased operational efficiency by streamlining administrative processes, utilising databases and spreadsheets to ensure supply met demand and to support invoicing.
- Collaborated with both students, teachers and host-families to resolve any problems or concerns during placements. ensuring effective teamwork.
- Responded promptly and effectively to Safeguarding emergencies using established protocols through documentation and thorough record keeping.
- Conducted risk assessments, including crisis management, to ensure public and student safety.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Managed conflict resolution for maintaining peace in the college through resolving conflicts and disputes, verifying safety of all participants.
- Provided customer service to improve overall student and Host Family experience.
- Facilitated smooth communication between students and Host families through dedicated phone and email communications.
- Maintained meticulous records to detail chain of events while handling sensitive information with discretion and professionalism.
- Strengthened relationships between academic and administrative departments, facilitating improved coordination of student services.
- Conducted comprehensive assessments on students' needs and Host Family requirements to ensure tailored support.
HalfordsFerndown, Dorset
Sales Solutions Advisor
2020.08 - 2023.04 (2 education.years_Label & 8 education.months_Label)
Job overview
- Assisted customers with product information and support through retained knowledge of current and new stock both online and in store. Strengthening client relationships by offering tailored solutions and expert guidance.
- Maintained stock records by addressing pilferage and damages, while ordering new stock as required while conducting regular audits of customer orders and store records to ensure GDPR compliance.
- Provided efficient customer service and resolved challenging situations and complaints effectively to achieve full customer satisfaction.
- Ensured cleanliness and hygiene standards in work areas during COVID-19 pandemic.
- Displayed enthusiasm in fast-paced environments, even with low staff levels.
- Supported team efforts by demonstrating friendliness and respect while helping whenever needed.
- Processed incoming and outgoing deliveries, handling unpacking, pricing and replenishment tasks to maximise efficiency.
- Facilitated business processes to improve productivity in fitting services and stock replenishment through delegating tasks to team members, ensuring timely completion of duties.
- Handled cash and card transactions accurately ensuring minimal discrepancies in till counts at end of day; including approving customer refunds and exchanges upon close item inspection.
- Achieved well-organised store floor with meticulous attention to product placement, executing sales strategies at customer service desks to drive revenue growth.
UAL Social ProgramCamberwell, Southwark
Wellbeing & Social Representative
2019.08 - 2020.07 (11 education.months_Label)
Job overview
- Achieved supportive environment for students in Halls of residence through effective mental health first aid, ensuring timely assistance and safety during crises.
- Enhanced student experience by successfully promoting wellbeing resources and events including organising excursions, implementing best practices in emergency protocols, and hosting weekly drop-in sessions.
- Escalated critical situations swiftly, preventing harm to residents or property damage whilst keeping accurate records to ensure continuity of care and support for residents.
- Actively listened to student concerns, creating comforting living and social environments.
- Drove successful execution of weekly events in residences, significantly increasing student participation through strategic social media outreach and awareness campaigns across 14 sites.
- Communicated effectively with residential management team, offering reassurance and updates on resident progress, improving practical support for residents, working collaboratively with upper management and University student services.
The Co-Op, Bransgore
Customer Team Member
2017.08 - 2019.08 (2 education.years_Label)
Job overview
- Operated cash registers accurately, ensuring correct change was given.
- Managed stock levels for optimum product availability.
- Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
- Handled customer complaints with tact and professionalism.
- Delivered excellent customer service to ensure repeat business.
The Haven House, Mudeford Quay
Cafe Worker / Waitress
2017.02 - 2017.08 (6 education.months_Label)
Job overview
- Delivered prompt service to customers, resulting in repeat business.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
Skills
- Strong expertise in creative practices and techniques
- Crisis management and problem solving
- Strategic planning and analytical skills
- Adaptability and rapid response abilities
- Empathy with active listening capabilities
- Positive demeanour with friendly attitude
- Fire safety and first aid training certified
- Microsoft Office proficiency and basic Adobe Suite
- Detail-orientated record keeping and data entry skills through spreadsheets and database administration
- Professional telephone and email etiquette practices
- Expertise in customer service and conflict resolution strategies
- Ability to remain resilient under pressure
- Management of inventory systems
- Social media content creation skills
- Initiatives for self-directed learning
Education
Arts University BournemouthBournemouth, England
MA from Painting
09/2025 - 08/2026
University overview
Arts University BournemouthBournemouth, England
BA Hons from Fine Art
09/2020 - 07/2023
University overview
Arts University BournemouthBournemouth, England
Foundation Diploma from Art and Design: Fine Art
09/2018 - 06/2019
University overview
Peter Symonds CollegeWinchester, Hampshire
A-Level's
09/2016 - 05/2018
University overview
Fine Art (A), Sculpture and 3D Design (A), Communications and Culture (B)
Bournemouth School for GirlsBournemouth
GCSE's
09/2011 - 06/2016
University overview
Art (A*), Textiles (A*), Product design (A), History (A), Philosophy and Ethics (A), Chemistry (B), Biology (B), Maths (B), English Language (B), English Literature (B), Physics (C)
Certification
Motorsport UK Recovery Crew Chief: 2017 to Present
Accomplishments
Accomplishments
Leading member of the Motorsport UK Young Officials Sub-Committee (2024 to Present)
References
References
References available upon request.