Ambitious and customer focused retail professional with over 6 years experience in a leadership role, well versed in staff training, coaching, and developing performance driven teams.
Overview
10
10
years of professional experience
Work History
Team Leader Supervisor
Poundland
02.2024 - 04.2026
Supervised daily production activities, monitored employee performance, and identified and implemented solutions to optimise workflow.
Ensured compliance with company policies and regulations to mitigate risk.
Liaised with senior management to report on team performance and resolve operational issues.
Liaised with senior management, reporting on team performance and operational issues.
Assistant Manager
Pets At Home
Waterlooville
03.2016 - 01.2024
Monitored staff performance and developed improvement plans.
Trained new employees on company policies, customer service excellence, and sales techniques.
Performed regular Pet Welfare checks for the store and dog groomers.
Stock management
KPI management.
Conducted performance reviews, providing constructive feedback and setting individual goals.
I was promoted as a shop floor colleague to a keyholder within two years, then promoted to an Assistant manager in 2020.