Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MD AZHARUL ISLAM

MD AZHARUL ISLAM

Team Leader at Pret A Manger
Ilford,London

Summary

Want to pursue a highly rewarding career and healthy work environment where skills and knowledge can be utilized to convey lucrative outcomes for fast development organizations.

Product-focused Grill Chef recognises importance of ingredient quality to create memorable dining experiences. Holds unwavering commitment to food safety, sanitation and health. Emphasises quality control to deliver delicious meals.

Experienced cook delivers grilled dishes that keep customers coming back for more in high-end restaurants. Demonstrated talent for menu development, ingredient selection and preparation of dishes.

Motivated student with experience in food service seeking grill chef position. Detail-oriented with skill to multitask and passion for food. Fast learner and willing to undergo training necessary to excel in role.

Innovative individual with passion for grilling up memorable meals. Experienced in food service with understanding of food safety and sanitation regulations. Possesses strong work ethic and learns quickly.

High-energy kitchen team member with flexibility to cook delicious dishes from different cuisines, ingredients and recipes. Confident in high-pressure, busy environments and always ready to step in on any station. Highly organised and hardworking with focus on efficiency and consistency.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience

Work History

Team leader supervisor

Pret A Manger
Camden, City of London
03.2022 - 09.2025
  • Company Overview: This is a proper global chain restaurant.
  • This is a proper global chain restaurant.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Recognised exceptional individual performance for improved motivation.
  • Promoted professionalism among staff to develop productive relationships.
  • Increased team cohesion by implementing regular feedback sessions.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Improved customer satisfaction through close collaboration with the team.
  • Coached team members through new or difficult workflows.
  • Reduced staff turnover with an effective motivation strategy.
  • Introduced innovative solutions which maximised output without compromising quality.
  • Fostered a high-performing environment to drive productivity and quality.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Identified areas of improvement, implementing changes accordingly.
  • Facilitated training sessions for skill development amongst employees.

Supervisor

Nando's Restaurant
Woodford, Redbridge
08.2021 - 03.2022
  • Conducted performance appraisals with employees for career development discussions.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Organised team resources, resulted in improved project timelines.
  • Led team meetings, ensured clear communication amongst all members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Assisted in the recruitment process for hiring quality staff members.

Crew member

McDonald's
Elephant and Castle, Southwark
06.2021 - 09.2021
  • Company Overview: This is a proper franchise company.
  • This is a proper franchise company.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Warmly greeted customers and proactively reduced wait times.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Participated in regular stock takes helping manage supplies efficiently.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Addressed questions, concerns and complaints of customers.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Customer Care Executive

Lanka Bangla Finance LTD
Dhaka, Bangladesh
09.2019 - 05.2021
  • Company Overview: This is a financial organization.
  • This is a financial organization.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
  • Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
  • Collaborated closely with sales department to identify, support and maximise expansion opportunities.
  • Adapted quickly to new software platforms for improved customer relationship management.

Education

Secondary School Certificate - Business Studies

Bangladesh Bank High School

Higher Secondary Certificate - Business Studies

Kabi Nazrul Govt. College

Bachelor in ACCA - undefined

Chartered University College
01.2015

Skills

Team supervisor

undefined

Languages

English
Fluent
Bangla
Proficient (C2)
Hindi
Elementary
Urdu
Beginner

Timeline

Team leader supervisor

Pret A Manger
03.2022 - 09.2025

Supervisor

Nando's Restaurant
08.2021 - 03.2022

Crew member

McDonald's
06.2021 - 09.2021

Customer Care Executive

Lanka Bangla Finance LTD
09.2019 - 05.2021

Bachelor in ACCA - undefined

Chartered University College

Secondary School Certificate - Business Studies

Bangladesh Bank High School

Higher Secondary Certificate - Business Studies

Kabi Nazrul Govt. College
MD AZHARUL ISLAMTeam Leader at Pret A Manger