Mark Hanley
Antrim,Antrim and Newtownabbey
Overview
16
16
years of professional experience
Work history
Team leader supervisor
SAM mouldings
Antrim, Antrim
07.2014 - 07.2017
- Facilitated training sessions for skill development amongst employees.
- Boosted team morale by initiating regular feedback sessions.
- Upheld high standards of service delivery by providing constructive feedback to team members regularly.
- Identified areas of improvement, implementing changes accordingly.
- Streamlined processes for increased efficiency in operations management.
- Delegated tasks effectively, maximising productivity across the team.
- Expedited problem-solving to deliver swift solutions during crisis situations.
- Ensured timely completion of projects through diligent supervision and guidance.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Implemented process improvements to enhance efficiency and streamline workflows.
E5 grade security operative
Northern Ireland Security Guard Service
Ballykinler, Newry Mourne and Down
07.2010 - 07.2014
- Issued passes for guests after verifying purpose of visit.
- Operated metal detectors and other security equipment to detect prohibited items.
- Managed crowd control during peak hours, reducing congestion around premise exits and entrances.
- Facilitated smooth visitor experience by providing directions or answering queries courteously.
- Managed traffic during public events, ensuring safety and smooth flow.
- Assured accurate record-keeping for legal proceedings.
- Patrolled assigned areas with a focus on preventing criminal activities.
- Attended training sessions regularly, enhancing knowledge of policing methods.
- Communicated effectively with members of the public during patrol duties.
- Dealt promptly with anti-social behaviour cases, reducing community disturbances.
- Performed high-visibility foot and vehicle patrols to deter and detect criminals.
- Maintained public safety by monitoring and analysing CCTV footage to identify suspects or potential threats.
- Maintained a calm, professional approach to appropriately handle difficult situations.
- Maintained safe, secure environments through careful risk assessments.
- Worked outside in adverse weather conditions.
Soldier/Driver
British Army
Belfast, Antrim
07.2001 - 07.2010
- Adhered strictly to military laws, promoting lawful conduct amongst peers.
- Carried out maintenance tasks, keeping all equipment in optimal condition.
- Maintained strict discipline, resulting in an organised unit.
- Trained new recruits to maintain army discipline and orderliness.
- Achieved high level of fitness with rigorous physical training.
- Maintained 100% accountability of all assigned equipment.
- Ensured readiness of troops by conducting regular drills and exercises.
Education
NVQ Level 2 - Security Officer
SIA
Antrim, Antrim and Newtownabbey 09.2023 -
NVQ Level 3 - Emergency First Aid at Work
Highfield Qualifications
Antrim, Antrim and Newtownabbey 08.2023 -
Firearms Instructor - Firearms
NRA
Bisley, Surrey /2021 -
Range Safety Officer & Range Conducting Officer - Range Control and Safety
NRA
Bisley, Surrey /2018 -
GCSEs - Mathematics
Ardnaveigh High School
Antrim, Antrim and Newtownabbey 06.1992 - 06.1992
GCSEs - English
Ardnaveigh High School
Antrim 06.1992 - 06.1992
GCSEs - Science
Ardnaveigh High School
Antrim 06.1992 - 06.1992
GCSEs - Geography
Ardnaveigh High School
Antrim 06.1992 - 06.1992
GCSEs - History
Ardnaveigh High School
Antrim 06.1992 - 06.1992
GCSEs - Art
Ardnaveigh High School
Antrim 06.1993 - 06.1993
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Skills
Employee-focused
Health and Safety Compliance
Delegation mastery
Team supervision
Project Management
Leadership excellence
Employee retention
Adaptive leadership
Team-management
Solution minded
Issue resolution
Production planning
Timeline
NVQ Level 2 - Security Officer
SIA
09.2023 -
NVQ Level 3 - Emergency First Aid at Work
Highfield Qualifications
08.2023 -
Team leader supervisor
SAM mouldings
07.2014 - 07.2017
E5 grade security operative
Northern Ireland Security Guard Service
07.2010 - 07.2014
Soldier/Driver
British Army
07.2001 - 07.2010
GCSEs - Art
Ardnaveigh High School
06.1993 - 06.1993
GCSEs - Mathematics
Ardnaveigh High School
06.1992 - 06.1992
GCSEs - English
Ardnaveigh High School
06.1992 - 06.1992
GCSEs - Science
Ardnaveigh High School
06.1992 - 06.1992
GCSEs - Geography
Ardnaveigh High School
06.1992 - 06.1992
GCSEs - History
Ardnaveigh High School
06.1992 - 06.1992
Firearms Instructor - Firearms
NRA
/2021 -
Range Safety Officer & Range Conducting Officer - Range Control and Safety
NRA
/2018 -