A competent employee who is well educated and specialising working within the area of customer services Currently seeking a new opportunity to utilise existing skills and develop new ones.
Overview
35
35
years of professional experience
13
13
years of post-secondary education
Work history
Customer Service Advisor
Watney Market Library (LB Tower Hamlets)
2023.01 - 2026.04
Customer Service Assistant
Edmonton Green Library (LB Enfield)
2016.01 - 2023.01
Library Assistant
Stratford Library (LB Newham)
1992.01 - 2016.01
Teaching Assistant
Carnival Music Project
2008.01 - 2008.01
Karia Press Publishing
2002.01 - 2008.01
Youth Work/Mentoring
Affiliated with Southwark Council
2006.01 - 2006.01
Information Assistant
University of North London
1994.01 - 2003.01
Assistant Manager
Yemanja Arts & Craft Store
1997.01 - 2002.01
Counsellor/Support Care Assistant
RELEASE
1991.01 - 1997.01
Bibliographer/Library Assistant
Middlesex University
1994.01 - 1994.01
Short-term contract
Library Assistant
City of Westminster College
1993.01 - 1994.01
Short-term contract
Education
O level - Mathematics, O Level Biology
Brooke House School
London E5
1977.01 - 1983.01
BTEC General Diploma - Business Studies
Waltham Forest College
London E17
1983.01 - 1984.01
O levels - Economics, English
City & East London College
London N1
1984.01 - 1986.01
A level - Psychology
Southwark College
London SE1
1986.01 - 1987.01
BA Hons - Humanities – Major Psychology
Thames Valley University
London W5
1987.01 - 1990.01
LEISURE INTERESTS
Spare time interests include: community work, attending lectures (history, politics etc), cultural events, reading/researching (ancient history, comparative religion etc)
Accomplishments
Consistently produces well prepared and presented work
Prepared and presented short talks/academic papers in schools and forums
Have written an unpublished paper (approx. 50 pages)
Liaised with the local community (schools, study groups, police) to provide resources and information
Developed excellent working relationship with the local community and overseas
Managed library/shop on my own (i.e. stand in manager)
Select books, artefacts for the library/cultural shop
Worked as a counsellor providing advice on a variety of issues – suicide, domestic violence, drug abuse, immigration, abortion etc.
Represented and supported Claimants in the Employment Tribunals
Anti-pornography campaigner
Mentor/Counsellor
RESPONSIBILITIES
Clerical and administrative duties (invoicing , ordering library materials, the post etc)
Use of computers/CD-Roms/Internet
Cash handling
Portering/Security duties
Responsible for childrens welfare (as well as reading stories to school classes), and publics’ health and safety
Providing guided tours to groups and help to promote cultural events like International Woman’s Day etc
Providing teaching skills service to children and students as well as mentoring