Clive Mascarenhas
Dunfermline,Fife
Summary
Warehouse operative with extensive experience in high-volume Amazon environments, consistently entrusted with proxy lead responsibilities. Demonstrates reliability and a strong work ethic, effectively supporting team operations and problem-solving. Proficient in adhering to health and safety protocols while achieving performance targets and maintaining quality standards. Aiming to leverage experience to transition into a team lead role, fostering team development and operational success.
Overview
6
6
years of professional experience
Work history
Warehouse Operator
Amazon
Dunfermline, Fife
2020.11 - Current
- * Performed Proxy Team Lead duties, supporting managers with daily departmental operations, workload planning, performance monitoring, and workflow coordination to maintain operational efficiency.
* Worked as a Process Guide, coaching associates to achieve quality, productivity, and safety targets while ensuring compliance with standard operating procedures.
* Designed and implemented an onboarding badge containing process guidance, bin etiquette, and menu compliance instructions, reducing dependence on Process Guides, minimising travel time, and improving operational efficiency through accurate barcode-based stowing.
* Maintained compliance with health and safety policies, contributing to a safe and efficient working environment.
* Consistently met operational deadlines by processing inbound shipments efficiently and maintaining workflow during peak periods.
* Conducted bin etiquette audits to ensure compliance with operational standards and maintain high housekeeping standards.
* Delivered training as an Instructor, onboarding new associates in warehouse processes, quality standards, and health and safety procedures to support competence and performance.
* Selected as a Core Away Team member to support new Amazon site launches, training associates and embedding Amazon standards, processes, and best practices.
* Identified process inefficiencies within the Kick Outs operation and proposed improvements adopted by senior management, reducing processing time by 10 hours per day (70 hours per week) and delivering an estimated annual efficiency saving of £53,000.
* Supported a hazardous materials improvement initiative by reducing the risk of incompatible items being mixed prior to final processing, improving safety and compliance.
* Performed regular 5S audits, maintaining clearly identified work areas by replacing damaged or missing signage to ensure a safe, organised, and compliant workplace.
Administrator
NHS GP
London, Greater London
2020.02 - 2020.10
- * Supported patients and healthcare professionals throughout the COVID-19 pandemic, ensuring vulnerable patients received appropriate care, guidance, and access to services in a high-pressure environment.
* Designed and implemented a digital scanning system for paper patient records, converting historical files into electronic records to improve accessibility, reduce administrative delays, and eliminate time spent retrieving paper records.
* Improved patient call handling by supporting the implementation of a caller identification system linked to electronic patient records, enabling immediate access to patient information and increasing administrative efficiency.
* Developed and implemented a structured triage and signposting process, directing patients to the appropriate service, including GPs, NHS 111, and emergency care, to support clinical decision-making and manage increased demand during the COVID-19 pandemic.
* Coordinated patient pathways with management, ensuring symptoms and clinical urgency were accurately assessed to prioritise appointments for patients with the greatest clinical need during periods of limited GP capacity.
* Reduced unnecessary GP workload by improving patient routing and ensuring appropriate cases were escalated promptly, enabling clinicians to focus on urgent and high-priority patients.
* Trained and supported colleagues in effective call handling, communication techniques, and patient reassurance, improving service quality and the management of challenging interactions.
* Managed sensitive patient information in compliance with GDPR, confidentiality requirements, and data protection policies.
* Coordinated hospital referrals and completed follow-up actions promptly to support continuity of care between primary and secondary healthcare services.
* Managed prescription requests and medication workflows, preparing prescription requests for GP authorisation and processing medication updates accurately.
* Registered new patients and established online patient accounts, enabling access to digital services, including repeat prescription requests and online consultations.
Education
A-Levels - Commerce
Goa university
India 06/2010 - 04/2012
Skills
- Leadership
- Ownership
- Initiative
- Reliability
- Problem-solving
- Communication
- Mentoring
- Efficiency
Accomplishments
- 2 times Employee of the month
- 3 Amazon recognition
- Best team lead award
Timeline
Warehouse Operator
Amazon
2020.11 - Current
Administrator
NHS GP
2020.02 - 2020.10
A-Levels - Commerce
Goa university
06/2010 - 04/2012