Claire Toman
Accrington,Lancashire
Summary
I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am loyal employee with solid understanding of training and mentoring employees, a dedicated team player, who is proactive and hands-on in task completion.
Adaptable individual passionate about delivering excellent customer service through confident, helpful communications.
Offering strong communication and customer service skills with knack for handling administrative tasks and resolving issues efficiently.
Knowledgeable about creating positive experiences for clients and their customers.
Ready to use and further develop skills in communication, organisation, and customer service, take on a new challenge and further develop professionally.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
General manager
Antwerp Diamonds Ltd
Burnley, Lancashire
2003.05 - Current
- Managed sales processes and maintained accurate stock control
- Proficient in using WordPress to manage and update company website content
- Placed and tracked orders with suppliers to ensure timely delivery
- Gained end-to-end knowledge of the jewellery manufacturing process
- Monitored costs and made adjustments accordingly when required
- Provided daily customer service, handling enquiries and building client relationships over the phone, face to face, via email.
- Delivered excellent customer service, resolving issues efficiently
- Consistently met deadlines while maintaining high-quality standards the company expected
- Trained staff across all aspects of the role, ensuring high performance and consistency
- Point of call providing support for staff issues, offering guidance and resolving concerns effectively
- Utilised Microsoft Word and Excel for administrative and data management tasks
- Created visual content using Canva and Photoroom
- Leveraged ChatGPT to support content creation and streamline tasks
Sales assistant
Fraser Hart
Manchester
2002.03 - 2003.05
- Sold jewellery, providing expert product knowledge and tailored recommendations
- Designed and maintained engaging window displays to attract customers
- Managed jewellery repairs, coordinating with workshops and ensuring quality outcomes
- Consistently met and exceeded sales targets
- Achieved a 99.9% score in mystery shopper evaluations, reflecting exceptional customer service standards
Manager
Rage Designer Menswear
Haslingden, Lancashire
2000.09 - 2002.03
- Managed day-to-day operations as Shop Manager, ensuring smooth running of the store
- Handled accounts, including basic bookkeeping and financial tracking
- Oversaw ordering and conducted regular stock checks to maintain inventory accuracy
- Coordinated all aspects of general shop operations, ensuring efficiency and high standards
Sales assistant
Albemarle & Bond Jewellers & Pawnbrokers
Accrington, Lancashire
1998.09 - 2000.09
- Sold jewellery, offering product knowledge and personalised customer service
- Worked as a team to manage the general day-to-day running of the shop
- Handled cheque cashing transactions accurately and in line with procedures
- Conducted pawn broking services, including valuations and customer agreements
- Handled challenging and reactive customers professionally, resolving issues effectively
- Travelled to multiple store locations to provide cover and operational support
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
GCSEs - 9 GCSEs
St Christopher's C of E High School
Accrington, Lancashire 1990.01 - 1995.01
GNVQ - Leisure & Tourism
Accrington & Rossendale College
Accrington, Lancashire 1996.01 - 1998.01
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Public Relations
- Social media marketing
- Inventory management
- Knowledge of Word, Excel, WordPress, Canva, ChatGPT, Photoroom
- Marketing
- Sales
References
References available upon request.
Timeline
General manager
Antwerp Diamonds Ltd
2003.05 - Current
Sales assistant
Fraser Hart
2002.03 - 2003.05
Manager
Rage Designer Menswear
2000.09 - 2002.03
Sales assistant
Albemarle & Bond Jewellers & Pawnbrokers
1998.09 - 2000.09
GNVQ - Leisure & Tourism
Accrington & Rossendale College
1996.01 - 1998.01
GCSEs - 9 GCSEs
St Christopher's C of E High School
1990.01 - 1995.01