Ellie Spraggon
Abbots Langley,Hertfordshire
Summary
Accomplished professional with expertise in financial budgeting and adherence to safety regulations, complemented by a strong background in corporate and special events planning. Demonstrates exceptional problem-solving abilities and communication skills, fostering effective team building and leadership. Proficient in social media marketing and upselling strategies, with a proven track record of maintaining composure under pressure. Career aspirations include advancing strategic planning capabilities to drive organisational success.
Driven professional with exceptional leadership qualities and strategic planning capabilities. Skilled in operational management and team development, demonstrating ability to drive business growth and streamline processes.
Organised and dependable with many years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work history
General manager
The Rose and Crown
Rickmansworth, Hertfordshire
04.2024 - Current
- Assisted in creating strategies to enhance customer satisfaction and service delivery.
- Coordinated with team members to ensure efficient workflow and task completion.
- Researched best practices in management to support operational effectiveness and efficiency.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established a positive work environment which promoted staff morale and productivity.
- Managed daily operations of hospitality establishment ensuring exceptional guest experiences.
- Developed and implemented staff training programmes to enhance service quality and efficiency.
- Coordinated event planning and execution to meet guest expectations and operational standards.
- Resolved guest complaints and feedback promptly to maintain high satisfaction levels.
- Collaborated with kitchen and front-of-house teams to ensure seamless service delivery.
- Implemented health and safety protocols to ensure compliance with industry regulations leading to receiving a 5* with EHO..
- Oversaw restaurant maintenance, ensured a clean and safe environment for guests.
- Coordinated event planning, delivered successful functions and celebrations such as weddings, christenings, Christmas parties, music nights and local markets.
- Created marketing materials and utilised social media to promote events and increase attendance as well as creating menus and flyers.
- Assisted in planning events, leading to successful functions and conferences.
- Coordinated corporate events from planning to execution stage, ensuring smooth operations and successful outcomes.
- Maintained confidentiality of sensitive employee information throughout payroll processing.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Assisted in training new staff on ordering procedures and best practices.
Assistant Manager
The rose and crown
rickmansworth
01.2016 - 04.2024
- Conducted Food, Safety and Health risk assessments in line with COSHH and HACCP.
- Established and maintained cleaning schedules in line with food safety and hygiene regulations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended to customer's needs proactively for first-class waiting service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Practiced healthy and safety measures to comply with regulations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Polished glasses and cutlery to pristine standards.
- Stayed up to date on menu changes to accurately answer customer queries.
Education
Level 3 Food Training
NCASS
08.2024 - 08.2024
Personal Licence
APLH
09.2023 -
Hospitality Supervisor
Babcock Training
01.2019 - 12.2021
Beer and Cellar Quality
BIIAB
09.2018 -
GCSEs -
St Bernard's Catholic Grammar School
Langley 09.2005 - 07.2010
Skills
- Financial budgeting
- Safety regulations adherence
- Corporate/ Special events planning
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Social media marketing
- Upselling
- Rotas and scheduling
Timeline
Level 3 Food Training
NCASS
08.2024 - 08.2024
General manager
The Rose and Crown
04.2024 - Current
Personal Licence
APLH
09.2023 -
Hospitality Supervisor
Babcock Training
01.2019 - 12.2021
Beer and Cellar Quality
BIIAB
09.2018 -
Assistant Manager
The rose and crown
01.2016 - 04.2024
GCSEs -
St Bernard's Catholic Grammar School
09.2005 - 07.2010
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