Claire Sweet
Southampton,Hampshire
Summary
Talented Receptionist driven to improve productivity and customer relations with attention to detail and professional demeanour.
Overview
19
19
years of professional experience
Work History
Head Receptionist
Grosvenor Casinos
Southampton, Hampshire
01.1998 - 05.2011
- Greeted visitors warmly, ensuring a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Assisted guests with inquiries at reception, providing immediate and knowledgeable support for diverse needs.
- Maintained clean and orderly reception area, creating a welcoming environment for visitors.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
Casino Cashier /JAP / Casino Croupier
Princess Cruises
Los Angeles, California
03.1993 - 12.1998
- Managed high-volume transactions efficiently, maintaining accuracy under pressure in a fast-paced environment.
- Processed financial transactions for casino patrons, ensuring accurate and timely exchanges of cash for chips and electronic funds transfers.
- Balanced cash drawers and reconciled discrepancies at the end of each shift, ensuring accuracy in financial reporting.
- Verified customer identification and adhered to anti-money laundering regulations to maintain compliance with legal standards.
- Operated casino currency counters, ticket redemption machines, and chip sorters with proficiency and accuracy.
- Assisted patrons with game-related queries, enhancing customer experience through responsive and knowledgeable service.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Monitored and maintained the integrity of playing cards and other gaming materials through regular detailed inspections.
- Monitored gaming industry trends, regulatory changes, and advancements in currency handling technology to ensure compliance and operational effectiveness.
Sales Assistant/Cashier
British Gas
Birkenhead, Wirral
01.1992 - 02.1993
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained up-to-date knowledge of product features, benefits, and availability.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
City and Guilds - Community Care
Serve Wirral Trust Company
Wallasey, WRL01-1990
Skills
- Customer service
- Cash handling
- Visitor reception
- Front office
- Record keeping
- Reception scheduling
- Telephone systems
- Email correspondence
- Microsoft Office
- Cash reconciliation
Timeline
Head Receptionist
Grosvenor Casinos
01.1998 - 05.2011
Casino Cashier /JAP / Casino Croupier
Princess Cruises
03.1993 - 12.1998
Sales Assistant/Cashier
British Gas
01.1992 - 02.1993
City and Guilds - Community Care
Serve Wirral Trust Company