CATIA CALDEIRA
BLACKBURN,LANCASHIRE
Summary
Personable and professional with strong background in customer service and administration, adept in managing front office operations and ensuring welcoming atmosphere. Skilled in multitasking and conflict resolution, contributing to seamless daily operations and high guest satisfaction. Committed to bringing organisation and excellence to Admininstration / accounts payable role. Driven and highly adaptable professional seeking to bring exceptional organisational and communication skills to Head Receptionist role. Demonstrates strong abilities in managing front desk operations and providing outstanding customer service. Poised to ensure seamless guest experience and enhance operational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
HEAD RECEPTIONIST
DARWENSIDE DENTAL PRACTICE
12.2022 - 06.2023
- Provided exceptional customer service by promptly addressing guests' needs and requests.
- Maintained a professional, welcoming environment for visitors through effective communication and coordination.
- Streamlined administrative procedures to improve efficiency and productivity within the reception area.
- Enhanced guest satisfaction with clear, concise communication, and prompt problem resolution.
- Coordinated appointments, ensuring smooth operations of the front office.
- Organised staff schedules for optimal coverage during peak hours.
- Liaised between different departments to ensure seamless guest services and communications.
- Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
Customer advisor
PCSE
BLACKBURN, LANCASHIRE
07.2019 - 04.2022
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Assisted customers in product selection, resulting in increased sales.
- Developed rapport with customers for improved loyalty and repeat business.
- Provided exceptional customer service to ensure a positive shopping experience.
- Delivered personalised service to each client, fostering trust and loyalty.
- Cultivated strong relationships with customers to drive engagement.
- Maintained high-level product knowledge for accurate advice and recommendations.
HR assistant
CLEANING HOUR
BLACKBURN , LANCASHIRE
02.2020 - 12.2020
- Improved employee satisfaction by organising efficient internal communication protocols.
- Compiled data for detailed personnel records, ensuring legal compliance.
- Supported staff retention with comprehensive employee support programmes.
- Organised ongoing training sessions to enhance employees' professional development.
- Streamlined recruitment process by implementing an applicant tracking system.
- Developed new onboarding programme to speed up employee productivity.
- Implemented HR policies and procedures for legal compliance.
- Liaised with department managers to identify staffing needs.
- Administered payroll operations ensuring timely and accurate payments.
Call centre agent
Reed Recruitment
BLACKBURN , LANCASHIRE
05.2019 - 07.2019
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Streamlined communication with customers to understand needs better.
- Increased client trust by providing accurate product information.
Administrative assistant / Receptionist
OFFICE ANGELS
BLACKBURN , LANCASHIRE
01.2019 - 05.2019
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Improved customer satisfaction through prompt response to email and phone queries.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Facilitated internal communication.
- Contributed to team effort by accomplishing related results as needed.
RECRUITMENT CONSULTANT
IGOR AGENCIA DE TRABALHO TEMPORARIO
PORTO, PORTO
01.2017 - 08.2018
- Identified potential candidates for client requirements through active sourcing methods.
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Formulated effective job descriptions for various roles across industries.
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
CARE ASSISTANT
ALL CARE AGENCY
BLACKBURN, LANCASHIRE
06.2016 - 09.2016
- Assisted in daily living activities for enhanced patient comfort.
- Provided emotional support to patients, improving their mental wellbeing.
- Administered medication to patients, ensuring proper health management.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Delivered excellent customer service by addressing concerns of patients' families.
- Organised recreational activities for improved social interaction amongst residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
Care assistant
PENNINE LODGE CARE HOME
CARLISLE, CUMBRIA
11.2013 - 02.2016
- Provided emotional support to patients, improving their mental wellbeing.
- Assisted in daily living activities for enhanced patient comfort.
- Administered medication to patients, ensuring proper health management.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Organised recreational activities for improved social interaction amongst residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
- Monitored vital signs of patients for early detection of health complications.
- Encouraged independence among patients whilst assisting them with tasks.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
HOUSEKEEPING
COUNTY HOTEL
CARLISLE, CUMBRIA
08.2013 - 11.2013
- Executed housekeeping and meal preparation tasks, maintaining clean and comfortable living environment.
- Managed and supervised a team of 4 housekeeping staff to consistently exceed guest expectations.
- Established and upheld excellent housekeeping standards such as [Type] to aid workflow efficiency.
- Oversaw cleaning supply and consumable inventory levels for housekeeping department.
- Maintained welcoming shop floor and till area by performing general housekeeping and cleaning duties.
- Performed housekeeping duties to maintain orderly shop floor by facing-up shelves, moving and replenishing stock.
- Generated accurate housekeeping records using microsoft office Excel software.
LINE PRODUCER
CAVAGHAN AND GRAY
CARLISLE, CUMBRIA
12.2010 - 08.2013
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.L
- Successfully delivered on tasks within tight deadlines.INE
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
CLEANER / CUSTOMER SERVICE
AZTEC SOFT PLAY
CARLISLE , CUMBRIA
11.2010 - 12.2010
- Promoted good maintenance habits amongst team members through regular training sessions.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
Education
Certificate of Higher Education - HEALTH AND SOCIAL CARE
The Open University
UNITED KINGDOM 10.2019 - 02.2024
Skills
- Electronic calendar management
- Time management mastery
- Office equipment operation
- Knowledge of crm systems
- Bilingual or multilingual
- Discreet confidentiality handling
- Reception desk management
- Organisational efficiency
- Empathetic understanding
- Telephone system operation
- Facility maintenance knowledge
- Bookkeeping basics
- Prioritisation expertise
- Tactful assertiveness
- Data entry speed
- Hotel booking systems experience
- Guest service and registration
- Complaint resolution methods
- Flexible
- Customer Service
- Attention to Detail
- Data Entry
- Microsoft Office Suite
- Microsoft Office
- Active listening
- Clean and tidy nature
- Email management
- Switchboard operating
- Access Control
- Microsoft Excel proficiency
- Database administration
- CCTV monitoring and incident reporting
- Correspondence distribution
Timeline
HEAD RECEPTIONIST
DARWENSIDE DENTAL PRACTICE
12.2022 - 06.2023
HR assistant
CLEANING HOUR
02.2020 - 12.2020
Certificate of Higher Education - HEALTH AND SOCIAL CARE
The Open University
10.2019 - 02.2024
Customer advisor
PCSE
07.2019 - 04.2022
Call centre agent
Reed Recruitment
05.2019 - 07.2019
Administrative assistant / Receptionist
OFFICE ANGELS
01.2019 - 05.2019
RECRUITMENT CONSULTANT
IGOR AGENCIA DE TRABALHO TEMPORARIO
01.2017 - 08.2018
CARE ASSISTANT
ALL CARE AGENCY
06.2016 - 09.2016
Care assistant
PENNINE LODGE CARE HOME
11.2013 - 02.2016
HOUSEKEEPING
COUNTY HOTEL
08.2013 - 11.2013
LINE PRODUCER
CAVAGHAN AND GRAY
12.2010 - 08.2013
CLEANER / CUSTOMER SERVICE
AZTEC SOFT PLAY
11.2010 - 12.2010
Similar Profiles
Sheila Therese AmisolaSheila Therese Amisola
Dentist at Pomona Dental PracticeDentist at Pomona Dental Practice
ZAINAB HUSSAINZAINAB HUSSAIN
Receptionist/Administrator at Temple Street Dental PracticeReceptionist/Administrator at Temple Street Dental Practice
RYAN KEEMRYAN KEEM
Dental Intern at The Wobbly Tooth Dental PracticeDental Intern at The Wobbly Tooth Dental Practice
Adele RobinsonAdele Robinson
Police Control Room Operator at Lancashire ConstabularyPolice Control Room Operator at Lancashire Constabulary
Mohammed Amin PatelMohammed Amin Patel
Domicilary Carer at Prestige Nursing East Lancs.Domicilary Carer at Prestige Nursing East Lancs.