Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claire Critchley

Preston,Lancashire

Summary

Seasoned Manager with background in inbound and outbound customer service. Proven success in leading and motivating teams to achieve targets and deliver exceptional customer service.

Approachable, organised and committed team leader. Driven individual with desire to gain hands on experience. Eager to serve customers and work within talented team.

Demonstrates excellent problem-solving and and prioritisation skills. Organised and energetic individual with strong interpersonal, communication and time management skills.

Proactive in maintaining high standards of customer service and quality of facilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience
8
8
years of post-secondary education

Work History

Centre Manager

Ainscough Training Services
Leyland, Lancashire
06.2007 - Current
  • Supervised and trained staff to complete projects and tasks for centre. Completed regular staff one to ones and chaired team meetings to ensure morale and two way feedback
  • Oversaw daily operations to maintain best practices and quality standards.
  • Managed course diaries- programming courses to use staff and resources cost effectively and to make the most profit.
  • Ensuring exceptional customer service through my team. Dealing with complaints
  • Ensuring compliance with awarding bodies and dealing with audits
  • Creating policies and procedures to ensure smooth operational running of the company

Retail Assisstant

Gabbotts Farm
Preston, Lancashire
04.2000 - 06.2006
  • Served customers and gave exceptional customer service
  • Maintained the shop making it presentable for customers at all times
  • Food preparation
  • Receiving deliveries
  • Cleaning tasks

Education

A-Levels - Biology Sociology Psychology (AS Level) Travel and Tourism (A Level)

Cardinal Newman College
Preston
09.2000 - 06.2003

GCSEs - 11 A* -C

Penwortham Girls High School
Penwortham
09.1995 - 06.2000

Skills

  • Operations management
  • Policies and procedures
  • Staff Management
  • Improvement initiatives
  • Coaching and mentoring
  • Business administration
  • Verbal and written communication

Languages

English
Native

Timeline

Centre Manager

Ainscough Training Services
06.2007 - Current

A-Levels - Biology Sociology Psychology (AS Level) Travel and Tourism (A Level)

Cardinal Newman College
09.2000 - 06.2003

Retail Assisstant

Gabbotts Farm
04.2000 - 06.2006

GCSEs - 11 A* -C

Penwortham Girls High School
09.1995 - 06.2000
Claire Critchley