FiyinfOluwa Olumide-Osho
Business Analyst | Data Analyst
Dudley
Summary
Personable business professional and seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Expert in business and system requirements, user acceptance testing as well as end-user trainings, leveraging on previous lessons to inform future decisions. Diligent, dedicated and highly organised worker with strong communication and task prioritization skills with real-time problem-solving flexibility.
Overview
14
14
years of professional experience
23
23
years of post-secondary education
Work History
Centre Manager
9mobile (Etisalat) Telecommunications
Hybrid
01.2013 - 07.2022
- Improved business direction by prioritizing customers and implementing changes based on feedback collected.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Surveyed clients to ascertain requirements and expectations for products and services.
- Applied business analysis tools and approaches, including lean and agile methodologies for solutions.
- Demonstrated expertise working with intricate, integrated systems and utilising both critical and creative thinking to produce outstanding solutions.
- Effected leading, creating, and developing creative solutions using virtual collaboration with stakeholders to define project objectives and criteria.
- Hold the capacity for internal and international travels.
- Hold the capacity to evaluate and comprehend infrastructure environments and the need for data integration across application components.
- Outstanding presenting and persuasion skills, as well as strong partner management, engagement, and communication capabilities.
- Working familiarity with SAP manufacturing-related modules in a controlled setting.
- Previous coaching, mentoring, or development experience with others.
- Applied critical thinking in breaking down problems, evaluating
solutions and making decisions.
Customer Service Advisor
Etisalat Telecommunications
Hybrid
05.2008 - 12.2012
- Responded to customer needs through competent customer service
and prompt problem-solving capacities whilst maintaining energy and enthusiasm in high-paced environments. - Informed and suggested new products to customers. Promoted strong customer satisfaction by diagnosing and troubleshooting customer concerns without need for escalated support.
- Completed daily logs, tracked data and managed clients' databases ranging to 500.
- Contributed to marketing and awareness campaigns to grow
customer base. - Maintained and managed new and existing accounts by keeping
track of individual and corporate accounts. - Adhered to KYC and organisational requirements, audit procedures
and other regulated processes, procedures and policies. - Assisted clients in making beneficial and strategic decisions on
product offerings. - Expanded customer base through community outreach and
strategic business partnerships. - Handled cash management and money transfers.
- Received and processed stock into inventory management system.
Monitored company inventory to keep stock levels and databases
updated. - Resolved customer complaints with complete professionalism.
- Reported all transactions, daily sales and summaries.
Education
Master of Science - International Business With Data Analytics
Ulster University
Birmingham 05.2022 -
Master of Managerial Psychology - Psychology
University of Ibadan
Nigeria 02.2010 -
Bachelor of Science - Food Sciences And Technology
University of Agriculture Abeokuta
NigeriaSkills
Decision-Makingundefined
Accomplishments
- Business Analysis, SPHRi, AML, KYC, Security and Fraud Prevention Certifications.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Reduced organizational operating costs by 70% through negotiations and by streamlining processes.
- Achieved specified timelines by completing reports with accuracy and efficiency.
- Led team to meet 95% of SLAs by streamlining business processes and identifying areas for improvement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented accurate client information and resolved conflicts and mismanagement which led to a reputable brand image.
- Resolved product issues through consumer testing.
- Launch of Etisalat in Nigeria (2008), and subsequent touch points in 2008, 2009 and 2013.
- Drive for the deployment of 3.75G platform in Nigeria {2013}
- Contributed to the achievement of 18 million active subscribers within 5 years of launch.
- Award for Best Compliant Region | 2011
- Award for Best Customer-Centric Region | 2011 | 2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - International Business With Data Analytics
Ulster University
05.2022 -
Centre Manager
9mobile (Etisalat) Telecommunications
01.2013 - 07.2022
Master of Managerial Psychology - Psychology
University of Ibadan
02.2010 -
Customer Service Advisor
Etisalat Telecommunications
05.2008 - 12.2012
Bachelor of Science - Food Sciences And Technology
University of Agriculture Abeokuta
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