Claire Butler
Livingston,West Lothian
Summary
Dedicated professional with expertise in office equipment operation and virtual communication, ensuring discretion and confidentiality in all tasks. Demonstrates exceptional attention to detail and telephone etiquette, coupled with strong IT troubleshooting skills. Proficient in maintaining office records and delivering outstanding customer service while upholding health and safety compliance. Skilled in conflict resolution, written and verbal communication, and confidentiality maintenance, aiming to leverage these competencies towards enhancing organisational efficiency.
Overview
9
9
years of professional experience
Work history
Administrator
Constance Care
Livingston, West Lothian
2017.05 - 2024.04
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Carer
Four Seasons Health Care
Livingston, West Lothian
2015.02 - 2017.05
- Collaborated with multidisciplinary team to optimise patient outcomes.
- Managed emergencies promptly, minimising potential risks for residents' wellbeing.
- Updated knowledge on latest caregiving techniques through regular professional development courses.
- Demonstrated patience whilst dealing with challenging behaviours from dementia patients.
- Upheld dignity and privacy of residents during personal care tasks such as bathing and dressing.
- Dealt tactfully with sensitive situations around end-of-life care, offering emotional support to families as well as residents themselves.
- Ensured cleanliness and tidiness of residents' quarters, promoting a healthy environment.
- Provided compassionate care to elderly residents, ensuring comfort and safety.
- Conducted regular checks at night, ensuring security for all occupants within the premises.
- Maintained confidentiality and compliance standards for optimised patient care.
Education
A-Levels -
Craigmount high school
EdinburghSkills
- Office equipment operation
- Virtual communication
- Discretion and confidentiality
- Attention to Detail
- Telephone etiquette
- IT troubleshooting
- Maintaining office records
- Written and verbal communication
- Confidentiality maintenance
- Customer Service
- Health and Safety Compliance
- Conflict Resolution
Affiliations
- Love going out to eat
- Going to the cinema
References
References available upon request.
Timeline
Administrator
Constance Care
2017.05 - 2024.04
Carer
Four Seasons Health Care
2015.02 - 2017.05
A-Levels -
Craigmount high school