Claire Bull
Grantham,Lincolnshire
Summary
Professional Secretary with over 30 years of experience in diverse office environments, specializing in document preparation, audio typing, and meticulous record-keeping. Proven ability to manage time effectively, prioritize tasks, and maintain composure under pressure. Strong communicator with exceptional organizational skills, adept at administrative functions and fostering positive patient/client interactions. Committed to teamwork and collaboration while ensuring confidentiality and discretion in fast-paced settings with proven ability to work on own initiative.
Overview
38
38
years of professional experience
6
6
years of post-secondary education
Work history
Medical Secretary
ULHT - Grantham Hospital
Grantham, Lincolnshire
2014.09 - Current
- Supported consultants for smooth day-to-day operations.
- Ensured efficient prescription ordering preventing shortages and supporting uninterrupted patient care.
- Promoted a positive patient experience through professional telephone etiquette.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Completed tasks directed by healthcare professionals to support operations.
- Managed medical records, ensuring accuracy and accessibility.
- Facilitated clear communication between patients and healthcare providers, fostering a supportive healthcare environment.
- Assisted in training new members of staff.
- Transcribed medical reports accurately, reducing errors in documentation.
- Registered information on database to maintain accurate and updated details.
- Independently resolved issues with resourceful research and critical thinking, escalating to management when required.
- Managed and successfully resolved patient enquiries, maintaining records and informing relevant personnel.
- Prepared correspondence, audio transcription, reports and general typing.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Followed written and verbal directions, managing high-volume tasks with accuracy.
- Processed referrals with speed and accuracy to minimise delays to treatment.
- Applied tactful communication and personable demeanour to build positive rapport across all levels.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Used spreadsheet software to track important data and identify administrative trends.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Proactively dealt with phone calls, emails and messages from patients, GPs and physicians, scheduling appointments and handling patient inquiries.
- Supported patients liaising with them and their families/carers, often providing counselling.
- Operated multi-line phone systems, handling high volume of calls daily.
Summariser & Secretary
The Welby Practice
Bottesford, Nottinghamshire
2012.07 - 2014.09
- Input and coded relevant events, diagnoses and new patient history on the database.
- Weekly minute taking.
- Typing referrals and other correspondence to hospitals and patients.
- Handled queries in person, by phone, and via email, delivering high-quality customer care.
- Prioritised workload to meet tight deadlines.
- Ensured confidentiality of sensitive corporate information through meticulous record maintenance.
PA to Head of Laboratory
The Sainsbury Laboratory
Norwich, Norfolk
2004.05 - 2006.12
- Typed scientific reports.
- Managed complex diaries, ensuring seamless executive schedules.
- Facilitated communication between departments with professional liaison skills.
- Prioritised tasks for improved productivity.
- Coordinated travel arrangements resulting in smooth business trips.
- Coordinated travel and accommodation for new students.
- Organised high-level meetings for productive collaboration.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Took detailed, accurate weekly meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Assisted HR Manager with various admin tasks as required.
- Met and greeted all new staff.
PA to Human Resource Director & Manager
Balfour Beatty
Basingstoke, Hampshire
1999.04 - 2004.04
- Documented staff leave entitlements.
- Liaised with payroll and pensions for new starters, leavers and any deaths.
- Set up complex spreadsheets to disseminate and collate all staff pay rises.
- Streamlined office processes to increase efficiency.
- Assisted in recruitment by assessing applications and organising recruitment seminars.
- Facilitated communication between departments with professional liaison skills.
- Prioritised tasks for improved productivity.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Developed database and filing system efficacy to improve ease of use.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Updated executive diaries with daily appointments, set reminders, and added key details.
PA to Human Resources Manager & Finance Manager
Snamprogetti Ltd
Basingstoke, Hampshire
1998.09 - 1999.03
- Facilitated communication between departments both in the UK and Italy with professional liaison skills.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Typed all correspondence for the HR & Finance Director along with their diary management.
- Typed and posted offer letters and arranged visa's and other travel documents when necessary.
PA to Director of Services Welfare
WRVS
Abingdon, Oxfordshire
1997.03 - 1998.09
- Oversaw diary management for the Director of Services Welfare to enhance scheduling efficiency.
- Developed and implemented a monthly newsletter for clear communication among welfare personnel at army camps.
- Facilitated recruitment efforts by presenting company information and managing uniform procurement.
- Arranged travel and seminars both nationwide and overseas to strengthen operational outreach.
- Typed all correspondence.
Assistant Air Traffic Controller
RAF
Lyneham, Wiltshire
1993.11 - 1997.03
- Handled switchboard operations, responding to incoming queries and complaints.
- Assisted with airfield logistics, ensuring safe transport and setup of runway lighting during power outages.
- Recorded flight details manually, making necessary amendments in the dark approach room.
- Checked aircraft for safety clearance, ensured airfield was free of obstructions.
- Communicated over radio and made station-wide announcements as needed.
GCSE Special Considerations Co-Ordinator
Oxford & Cambridge Schools Examination Board
Oxford, Oxfordshire
1992.03 - 1993.11
- Co-ordinated communication among schools, psychologists, parents, students, and examination boards to facilitate classification of students with special needs.
- Handled administrative tasks, freeing up time for senior staff members.
- Assisted students in recreating lost examination certificates as needed.
- Provided essential support throughout the process.
- Sorted examination papers to send out to schools.
PR Administrator
The Publicity Team
London
1989.11 - 1992.02
- Welcomed clients with a friendly approach.
- Sorted post and coordinated with post office as needed.
- Managed magazine archives effectively.
- Performed administrative duties as required.
Diamond Sorter
CSO Valuations Ltd
London
1988.08 - 1989.11
- Sorted rough diamonds into categories based on daily requests.
- Weighed all diamonds each morning and evening to maintain consistent weight.
- Assisted in the classification process of diamonds to meet operational demands.
Education
NVQ Level 3 - AMSPAR - Medical Terminology
AMSPAR
London 2013.09 - 2015.09
A-Levels -
Royal Russell School
Croydon 1986.09 - 1988.06
AS-Levels - Psychology
Royal Russell School
Croydon 1986.09 - 1987.06
O-Levels -
Royal Russell School
Croydon 1984.09 - 1986.06
Skills
- Document preparation and audio typing
- Confidentiality management
- Time management
- Prioritization expertise
- Multitasking skills
- Record-keeping accuracy
- Telephone etiquette
- Team collaboration
- Fast-paced decision-making
- Resilience under pressure
References
References available upon request.
Periods of Unemployment
I was a stay at home mum from January 2007 to June 2012 to raise my two young children until they were both old enough to go to school.
Timeline
Medical Secretary
ULHT - Grantham Hospital
2014.09 - Current
NVQ Level 3 - AMSPAR - Medical Terminology
AMSPAR
2013.09 - 2015.09
Summariser & Secretary
The Welby Practice
2012.07 - 2014.09
PA to Head of Laboratory
The Sainsbury Laboratory
2004.05 - 2006.12
PA to Human Resource Director & Manager
Balfour Beatty
1999.04 - 2004.04
PA to Human Resources Manager & Finance Manager
Snamprogetti Ltd
1998.09 - 1999.03
PA to Director of Services Welfare
WRVS
1997.03 - 1998.09
Assistant Air Traffic Controller
RAF
1993.11 - 1997.03
GCSE Special Considerations Co-Ordinator
Oxford & Cambridge Schools Examination Board
1992.03 - 1993.11
PR Administrator
The Publicity Team
1989.11 - 1992.02
Diamond Sorter
CSO Valuations Ltd
1988.08 - 1989.11
A-Levels -
Royal Russell School
1986.09 - 1988.06
AS-Levels - Psychology
Royal Russell School
1986.09 - 1987.06
O-Levels -
Royal Russell School
1984.09 - 1986.06