Joanne Summers

• I provide a comprehensive, high quality secretarial and administrative service to my Paediatric Consultants. My daily duties include audio typing and dispatch of clinical correspondence related to Consultant clinics. Their clinic's are general medicine, allergy, asthma, infectious diseases, cystic fibrosis, epilepsy and baby clinics. I type between 5-8 clinics a week having 8-10 patients in each.
• When needed I type Child Protection Medical reports for mostly physical abuse when my consultant is the receiving doctor on that day. I type the report and then liaise with doctors plus safeguarding professionals involved, police and social care if necessary. Adhering to patient confidentiality at all times and compassion when dealing with sensitive issues. I also have comprehensive experience in referring to CAMHS / SPOA as my consultants refer.
• I have knowledge of the RTT Pathway and I am willing to learn all new procedures that is required for the job.
• To act as point of contact for parents/patients and medical staff on behalf of my Clinician.
• Liaise effectively with wards and departments within the hospital. Communicate with GP's, external agencies and other Health Professionals in the Community accurately and appropriately to maintain shared care and service delivery.
• Responsible for all post to my Consultant, distributing and filing of results plus clinical letters from other hospitals.
• I effectively manage my Outlook email and if required my doctor's diaries and commitments to patients.
• Being responsible for tracking in / out patient notes when necessary.. To provide secretarial cover as and when necessary for secretarial colleagues absence to ensure smooth running of the service
• Helping and supporting new starters and supervising where needed.
• I manage and prioritise my own workload to meet deadlines if needed
• Support hospital staff and colleagues for smooth day-to-day operations.
• Promote a positive patient experience through professional telephone etiquette.

This post ran concurrently with my main job. I helped on the Bank for a few months at this service until their post was advertised and filled.

• This service supported children and young people who were in care, leaving care, adopted or under a special guardianship order, plus those who had suffered sexual abuse or displayed harmful sexual behaviour. My role was the same within the Hospital setting with audio typing of letters, reports, referrals and sensitive documents to external agencies (police / court, social workers). Manage all enquires in a highly confidential and respectful way due to the distressing nature.

• Ability to prioritise the services workload to meet timescales and deadlines. Liaise effectively with the Clinical Psychologists either verbally, by email, telephone or written communication about their patients. I met with the patient and their families when they came for appointments in a welcoming, polite and courteous manner to put them at ease.
• Alongside this part of the job, the clinical psychologists also undertook autism and ADHD assessments which I also typed, formatting reports.

This was the start of my NHS career. I worked in a very busy X-Ray Department typing reports daily and at that time the Department had x-ray bags which I married up with x-ray reports daily.

Undertook general office duties such as distributing incoming faxes, filing and photocopying.

Handled telephone calls and took messages to relay to work colleagues.. Booked patients notes in and out using the hospital system.

Communicated with patients and doctors on a regular basis.

Left this position in April 2008 to further my career to become a medical secretary at Derby.