- I enjoy spending time with friends
- Gardening
- Walking
- Crafting
Claire Berry
Leighton Buzzard,Buckinghamshire
Summary
Enthusiastic Customer Service Professional committed to fostering supportive and inclusive environments for individuals and families. Excelled in managing customer enquiries, resolving issues promptly, and maintaining smooth office operations through effective administrative support. Demonstrated strong communication skills and a collaborative approach, ensuring confidentiality while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
SEN Teaching Assistant
Long Marston School
Leighton Buzzard, Buckinghamshire
09.2022 - Current
- Supported the emotional well-being of SEN students by being an approachable and understanding presence.
- Developed independence and life skills in SEN students through structured activities and tasks.
- Facilitated small group activities, focusing on developing social skills and peer interaction among SEN pupils.
- Provided hands-on support during school outings, ensuring safety and inclusion of SEN students.
- Supported pupils in eating, mobility, dressing and hygiene tasks while encouraging independence.
- Managed challenging behaviour by employing de-escalation techniques, fostering a positive learning environment.
Office Secretary/Administrator
Kensworth C of E Primary School
Kensworth, Bedfordshire
09.2021 - 09.2022
- Managed incoming calls and enquiries, providing professional assistance and directing to relevant departments for effective resolution.
- Acted with diplomacy and maintained confidentiality when dealing with sensitive issues.
- Scanned and photocopied documents for office team members.
- Communicated with external agencies, families and suppliers via telephone and email, addressing queries and providing information.
- Handled emails and written business correspondence on behalf of senior office staff.
- Answered inbound telephone calls promptly, assessing seriousness of situations, passing on messages and information.
- Dealt with confidential and sensitive data and appropriately maintained records.
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
- Monitored email inboxes of senior staff, prioritised messages and responded on their behalf.
- Recorded children's absences and communicated to affected teams.
- Organised and maintained electronic and paper-based filing systems, ensuring data confidentiality and facilitating quick access to important documents.
- Maintained accuracy of shared calendars by regularly updating meeting and event information for effective planning.
- Actioned instructions to complete administrative tasks within deadlines.
Play Leader/ Learning Support Practitioner
Jupiter Community Free School
Hemel Hempstead, Hertfordshire
09.2017 - 09.2021
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Offered extra help and assistance to SEND students with individual classwork and group activities.
- Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
- Offered students one-on-one assistance with class assignments and activities.
- Monitored children's safety during play, addressing hazards and risky behaviours to ensure a safe environment.
- Built caring relationships with children, strengthening family trust in care provisions.
- Facilitated interactions among diverse groups, fostering collaboration and understanding to enhance social skills.
- Prepared and set up games and resources, aiding timely delivery of daily activities.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
Education
Education
Various Education settings
Hertfordshire/ Buckinghamshire01-2026
Certificate of Higher Education - Education
CACHE
Online01-2018
NVQ Level 2 - Customer Services
Wet Herts College
Hemel Hempstead01-2007
A-Levels -
A Level
Hertfordshire01-1994
GCSEs -
GCSE
Hemel Hempstead01-1993
Skills
- Safeguarding knowledge
- Data confidentiality
- Complaint resolution
- Reporting and documentation
- Knowledge of gdpr regulations
- Microsoft Word
- Data entry
- Live chat , online and face to face experienced
- Administrative satisfaction and service focused to a high standard
- Communication skills
- Professional and excellent commitment to customer service
- Courtesy and professionalism
- Calm, Friendly, Polite and understanding
- Positive attitude
- pride my ICustomer service
Interests
Timeline
SEN Teaching Assistant
Long Marston School
09.2022 - Current
Office Secretary/Administrator
Kensworth C of E Primary School
09.2021 - 09.2022
Play Leader/ Learning Support Practitioner
Jupiter Community Free School
09.2017 - 09.2021
Education
Various Education settings
Certificate of Higher Education - Education
CACHE
NVQ Level 2 - Customer Services
Wet Herts College
A-Levels -
A Level
GCSEs -
GCSE