Ciaran Dover
Houghton-Le-Spring,Durham
Summary
Dedicated Customer Service Professional with experience in effectively managing challenging customer interactions and overseeing cash and stock operations. Demonstrated strong teamwork, leadership, and problem-solving skills to maintain efficient operations in high-pressure environments. Experienced Warehouse Operative delivering accurate picking and packing services that consistently meet tight deadlines.
Overview
4
4
years of professional experience
Work history
Retail Assistant
Screwfix
2022.10 - Current
- Delivered excellent customer service in a fast-paced retail environment.
- Guided customers in locating products and addressing enquiries, enhancing overall shopping experience.
- Processed transactions accurately and efficiently.
- Developed strong product knowledge to deliver precise advice to customers, improving their purchasing decisions.
- Assisted in managing stock levels and inventory, replenishment and merchandising.
- Partnered with colleagues to foster teamwork that contributed to achieving store targets.
- Maintained a clean, safe and organised workplace.
Office Construction Assistant (Family Business)
Various Projects
2022.06 - 2022.09
- Assisted with the construction and setup of a home office.
- Measured, assembled and installed fixtures and fittings.
- Utilised hand and power tools in compliance with safety protocols.
- Worked as part of a team to complete the project efficiently.
- Developed practical problem-solving and organisational skills.
Education
Bachelor's Degree - Cyber and networking
Newcastle College University Centre
Newcastle upon TyneA Levels - Product design - D, Media and film studies - Merit, Computing - Distinction
Parkview Sixth Form
DurhamGCSEs - Mathematics Grade 5, English Language Grade 4, Dual Award Science Grade 5 5, Food Prep & Nutrition G
Park View School
DurhamSkills
- Cash and stock management
- Customer communication
- Difficult customer management
- Time management
- Efficient under pressure
- Adaptable to peak times
- Flexible schedule availability
- Teamwork and collaboration
- Problem-solving
- Leadership and responsibility
- Quick learner
Affiliations
- Mountain Hiking
- Strength and body building
- Wild Camping
References
References available upon request.
Timeline
Retail Assistant
Screwfix
2022.10 - Current
Office Construction Assistant (Family Business)
Various Projects
2022.06 - 2022.09
Bachelor's Degree - Cyber and networking
Newcastle College University Centre
A Levels - Product design - D, Media and film studies - Merit, Computing - Distinction
Parkview Sixth Form
GCSEs - Mathematics Grade 5, English Language Grade 4, Dual Award Science Grade 5 5, Food Prep & Nutrition G
Park View School