CHUNG LAM LEE
Lincoln
Summary
Experienced professional with expertise in property and mortgage knowledge, sales and negotiation, and relationship management. Skilled in client needs analysis, revenue and target achievement, and multilingual communication with Asia-Pacific clients. Adept at time management and organisation, delivering results-driven solutions to meet business objectives. Committed to leveraging core competencies to drive growth and foster long-term client relationships.
Overview
16
16
years of professional experience
Work history
Postman
Royal Mail Group Ltd (UK)
2023.11 - 2026.01
- Delivered consistent, high-quality customer service under strict time targets.
- Managed daily routes efficiently, demonstrating reliability and strong organisation.
- Built positive rapport with customers and resolved queries professionally.
Ungraded Operative
Noble Foods (UK)
2023.03 - 2023.11
- Worked in a fast-paced, target-driven environment with strict safety standards.
- Collaborated effectively with team members to meet demanding deadlines.
Assistant Channel Sales Manager (Mortgage)
Hang Seng Bank Ltd (HSBC Group), Hong Kong
2018.06 - 2022.04
- Managed end-to-end residential mortgage applications.
- Built and maintained strong relationships with estate agents and referral partners.
- Identified sales opportunities and contributed to revenue growth.
- Organised promotional sales events and conducted market analysis.
Senior Business Development Manager
China CITIC Bank International, Hong Kong
2016.10 - 2018.05
- Sold mortgage and retail banking products to new and existing clients.
- Maintained high service standards while meeting sales targets.
- Strengthened referral pipelines with property agents.
Assistant Mortgage Sales Manager
Hang Seng Bank Ltd (HSBC Group), Hong Kong
2009.12 - 2016.06
- Advised clients on residential mortgage solutions.
- Delivered strong customer satisfaction in a regulated environment.
- Supported business growth through proactive client engagement.
Education
BA (Hons) - Business & Management
Glyndŵr University
UKLevel 3 Certificate - Mortgage Advice & Practice
LIBF
Skills
- Property & Mortgage Knowledge
- Sales & Negotiation
- Relationship Management
- Client Needs Analysis
- Revenue & Target Achievement
- Multilingual Client Communication (Asia-Pacific Clients)
- Time Management & Organisation
Languages
Cantonese (Fluent)
Mandarin (Fluent)
English (Good)
ADDITIONAL INFORMATION
- Eligible to work in the UK
- Comfortable with long hours and commission-based sales environments
- Highly motivated by performance, progression, and uncapped earning potential
Timeline
Postman
Royal Mail Group Ltd (UK)
2023.11 - 2026.01
Ungraded Operative
Noble Foods (UK)
2023.03 - 2023.11
Assistant Channel Sales Manager (Mortgage)
Hang Seng Bank Ltd (HSBC Group), Hong Kong
2018.06 - 2022.04
Senior Business Development Manager
China CITIC Bank International, Hong Kong
2016.10 - 2018.05
Assistant Mortgage Sales Manager
Hang Seng Bank Ltd (HSBC Group), Hong Kong
2009.12 - 2016.06
Level 3 Certificate - Mortgage Advice & Practice
LIBF
BA (Hons) - Business & Management
Glyndŵr University