Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chukwudi Odinmah

Southampton

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

access bank
Lagos
04.2022 - 12.2022
  • Managed incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer questions about product availability and shipment times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized problem-solving skills to address customer queries and complaints.

Website Content Writer

1303 Organic Theraphy
Lagos
01.2017 - 12.2021
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
  • Managed content distribution to online channels and social media platforms.
  • Maintained content marketing calendar to schedule creation and delivery deadlines.

Education

Bachelor of Arts - Mass Communication

Delta State University
Nigeria
09.2016

Skills

  • Customer Relations
  • Call Center Operations
  • Customer Consulting
  • Customer Service

Languages

igbo
Native language
English
Intermediate
B1

Timeline

Customer Service Assistant

access bank
04.2022 - 12.2022

Website Content Writer

1303 Organic Theraphy
01.2017 - 12.2021

Bachelor of Arts - Mass Communication

Delta State University

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Chukwudi Odinmah