Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Christopher Sumner

Dorking,Surrey

Summary

An adaptable and detail-oriented person with a positive mindset

and engaging personality. With a track record of being able and willing to learn new skills, grow professionally, and gain new knowledge and qualifications. Demonstrates excellent customer service at every opportunity whilst also being persistent and resilient in order to achieve desired outcomes. Truly enjoys building strong relationships with customers and team colleagues and getting involved. Committed to achieving goals through continuous learning, collaborations, and creative thinking.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Online Delivery Driver

Sainsburys Plc.
Crawley, West Sussex
12.2024 - 01.2025
  • Groceries and online product delivery to customers door
  • Being the face of Sainsburys and ensuring great customer-focused service and correct delivery times are met, along with managing and administering customer orders or complaints are effectively dealt with in order to restore trust in the service provided.

Train Driver

South Western Railway Ltd.
04.2003 - 04.2024
  • Experienced passenger train driver specialising in electric traction from London Waterloo Station to the South Coast, with a focus on commuter services in South London
  • Safely operate electric trains, ensuring compliance with all railway regulations and company policies, and delivering punctual and smooth service
  • Conduct thorough unit preparation, shunting and berthing ready for service, maintaining high standards of efficiency
  • Quickly adapt to emerging situations, maintaining professionalism and effective communication with signallers and on-train staff during incidents
  • Demonstrated flexibility by working varied shifts, including nights, weekends, and holidays, adapting to last-minute schedule changes
  • Regularly participate in training courses to stay current with the latest rail rules and regulations, traction updates, WON, PON, and company policies
  • Submit reports and traction fault reports promptly to ensure timely resolution of issues

Area Manager/ Shop Manager

Victoria Wine Ltd.
02.1997 - 03.2003
  • Area Manager in South London with a proven track record of overseeing 40+ off-license stores and and their teams
  • Specialised in driving sales and margin growth by building relationships with local businesses. While optimising key performance indicators for customer satisfaction and overall business growth
  • Developing my teams skills and insights regarding their performance in order to enable them to exceed their sales and margin targets for their shop business. Also enabling their career progressions using in-house training and development schemes
  • Implemented ongoing training and improving operational procedures to ensure all teams had the knowledge and tools to achieve shop safety standards
  • Employed data analysis to make informed business decisions, optimising operational efficiency, identifying growth opportunities and addressing any potential weaknesses
  • Proactively sought new business opportunities and engaged in business-to-business sales activities in the licensing and related company sectors
  • Collaborated with area auditors and store managers to minimize shrinkage losses through rigorous stock and cash control procedures
  • Liaised with police and local authorities regarding licensing law requirements and issues, as well as the training of team members to pass exams in order to work in the licensing sector

Education

South Western Trains Driver course - electric train tractions: Class 455, Class 456, Class 444, Class 450, Class 400, Class 458, Class 4585

South Western Trains
London

Victoria Wine in-house licensing and management courses -

Victoria Wine

Wine and Spirits Educational Trust Level 1 & 2 -

Wine And Spirits Educational Trust

License Holders Course -

Victoria Wine

3x A Levels and 7x O Levels -

Carshalton High School For Boys
Surrey
1987

Skills

  • Adaptable
  • Detail-oriented
  • Creative thinker
  • Positive Mindset
  • Relationship builder
  • Excellent customer service
  • Persuasive as well as Resilient

Certification

  • Train Driving National Diploma with SWT/R
  • UK Train Driving Licence holder
  • Current UK Driving Car Licence (no points)
  • Personal Track Safety, third rail certified

Affiliations

  • Hiking and Walking
  • Cycling
  • Yoga
  • Stocks and Shares

References

References available upon request.

Timeline

Online Delivery Driver

Sainsburys Plc.
12.2024 - 01.2025

Train Driver

South Western Railway Ltd.
04.2003 - 04.2024

Area Manager/ Shop Manager

Victoria Wine Ltd.
02.1997 - 03.2003

South Western Trains Driver course - electric train tractions: Class 455, Class 456, Class 444, Class 450, Class 400, Class 458, Class 4585

South Western Trains

Victoria Wine in-house licensing and management courses -

Victoria Wine

Wine and Spirits Educational Trust Level 1 & 2 -

Wine And Spirits Educational Trust

License Holders Course -

Victoria Wine

3x A Levels and 7x O Levels -

Carshalton High School For Boys

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Christopher Sumner