Karen Wadley
Warwick,UK
Summary
Adaptable and resourceful professional with a strong foundation in customer service, food preparation/safety and administration, complemented by comprehensive skills in Microsoft 365 and records keeping. Demonstrates a solid understanding of health and safety policies, with annual training in Food Safety, Allergens and Safeguarding. Experienced in retail sales, known for being a good team player with practical common sense and an aptitude for problem solving.
Overview
38
38
years of professional experience
Work history
Online Delivery Driver
Sainsbury's
Coventry, West Midlands
10.2024 - Current
- Improved client satisfaction by delivering groceries promptly and with care.
- Provided excellent customer service, enhancing company reputation.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Ensured safety by regular vehicle inspections and maintenance.
Food/ Textiles Technician
Southam College
Southam, Warwickshire
04.2018 - Current
- Assisting staff to deliver high quality, engaging Food Technology lessons to 11-18 year olds.
- Ensuring the food rooms and all equipment is clean and well maintained.
- Leading lessons when a supply teacher is in and supporting students who require extra assistance
- Write weekly reports of department news
- Manage the food stock levels in the department, ensuring Food Safety standards are upheld.
- Develop Excel spreadsheets for department budget.
- Work in a busy team to deliver the best food learning experience, but also use my own initiative.
Soft Furnishings
Chrissie and Co.
Warwick, Warwickshire
05.2016 - 04.2018
- Hand sewing curtains and blinds to a high standard,
- Measuring in clients homes and calculating fabric requirements.
- Fitting and hanging finished products, respecting the clients' property.
Self Employed Making Soft Furnishings.
Self Employed
Home, England
11.2005 - 04.2016
- Making hand-made curtains and Roman Blinds, whilst raising two children.
Sales and Marketing Administrator
Se'lux Lighting
Leamington Spa, Warwickshire
04.1999 - 07.2005
- Sales Order processing, Stock control and Credit Control
- Maintaining Sales database
- Front line customer/ supplier contact
- Fostered strong relationships with clients through regular communication and updates.
- Streamlined administrative processes, improving efficiency in the office.
- Coordinated marketing campaigns for increased brand exposure.
- Handled incoming enquiries promptly and professionally fostering a positive company image.
Catering
Various
Worldwide
07.1987 - 08.2006
- Working for mobile catering outlets at various county shows, events as a teenager
- Waitressing at Worcs County Cricket Club for match days
- Working for outside caterers/ bars during school/ college holidays.
- Ran ski chalets as a cook for two winters, in France and America, managing budgets, doing all shopping and cleaning.
- Assistant cook for a rural wedding venue
Education
NVQ Level 2 - Understanding Excellence in Customer Service for Hospitality
PHX Training
Online course 07.2024 -
BTEC - Business and Finance
Brooksby Agricultural College
Melton Mowbray, Leicestershire 09.1989 - 06.1991
A-Levels: - Social and Environmental Biology, Food Technology
Worcester Sixth Form College
Worcester, Worcestershire 09.1987 - 06.1989
O'Levels: - Maths, English Language, English Literature, Biology, RS, Art, Needlework, Food & Nutrition, History
St. Mary's Convent
Worcester 09.1984 - 06.1987
Skills
- Excellent Customer service
- Computer literate with Microsoft 365
- Administration/ Reception skills
- First Aid Trained
- Training in Food Hygiene and Allergens
- Annual training in Safeguarding
- Understanding of Health and Safety policies
- Retail sales experience
- Good team player
- Good level of common sense, fit, active and practical
- Safety procedures understanding
- Records keeping aptitude
- Vehicle maintenance awareness
- Safety compliance
Affiliations
- walking, cycling, running, live music, horse racing, watching rugby and cricket
Additional Work Experience
- Brown & Co. in Grantham, Lincolnshire for 12 months in a Marketing Administration role.
- Boddington Estates farm accounts for a large farm, near Cheltenham
- I spent 9 months backpacking around the world, working in Australia for 2-3 months.
- worked on my Stepfathers farm - arable and sheep work.
- I ran a ski chalet for 2 winter seasons between 1995 and 1997, cooking, cleaning and acting as Chalet Host, in France and America.
- Various temporary employment placements, mostly in accounts, reception and administration roles.
Timeline
Online Delivery Driver
Sainsbury's
10.2024 - Current
NVQ Level 2 - Understanding Excellence in Customer Service for Hospitality
PHX Training
07.2024 -
Food/ Textiles Technician
Southam College
04.2018 - Current
Soft Furnishings
Chrissie and Co.
05.2016 - 04.2018
Self Employed Making Soft Furnishings.
Self Employed
11.2005 - 04.2016
Sales and Marketing Administrator
Se'lux Lighting
04.1999 - 07.2005
BTEC - Business and Finance
Brooksby Agricultural College
09.1989 - 06.1991
A-Levels: - Social and Environmental Biology, Food Technology
Worcester Sixth Form College
09.1987 - 06.1989
Catering
Various
07.1987 - 08.2006
O'Levels: - Maths, English Language, English Literature, Biology, RS, Art, Needlework, Food & Nutrition, History
St. Mary's Convent
09.1984 - 06.1987
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