Christopher Dale
Royton,Oldham
Summary
Customer-focused professional skilled in resolving issues and managing inventory. Possesses expertise in cash register operation and effective communication, with a proven ability to lead teams. Adaptable in prioritising tasks in high-pressure environments, dedicated to optimising customer satisfaction and operational efficiency.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work history
Customer Assistant
Lidl
2024.06 - Current
- Utilised comprehensive product location knowledge to replenish morning stock, efficiently moving inventory from warehouse to shelf while ensuring a clean, fully-faced and welcoming shop.
- Performed cash handling securely, reducing risk of thefts or financial discrepancies.
- Provided cover during sickness & holidays maintaining seamless service levels and highlighting loyalty.
- Demonstrated complete operational autonomy, managing the full shift schedule from start to finish with zero supervision, executing time critical tasks to keep the store operations running.
Sales Assistant
Sports Direct
2023.01 - 2024.05
- Keep myself updated with all merchandise around the shop — Footwear, Textiles, Branding, Deliveries, Accessories.
- Prioritise customers effectively on busier days; therefore, jobs were completed on time and KPIs are hit throughout the week.
- Maintained a tidy shop floor to enhance the shopping experience.
Customer Service Manager
Ladbrokes
2021.08 - 2022.12
- helping customers within all areas of the shop - Gaming machines, self service betting terminals, and over the counter.
- Sometimes dealt with irate/angry customers which meant I had to always remain calm and professional.
- Handled heavy cash transactions for customers, ensuring a smooth gambling experience. This involved managing end of day reconciliation tasks.
- Kept myself in the know for every sport to facilitate customer satisfaction.
In Store Crew
Dominos
2018.08 - 2021.06
- Three-year experience inside the workplace within all areas of the store
- Team leader for the mainline on busy Friday and Saturday shifts working efficiently to make sure every order is correct and of a high standard of quality.
- Due to the high level of experience gained over 3 years, I consistently pushed myself so I could work in over 7 branches when they were struggling to hit targets and goals.
Education
NVQ Level 2 - Electrical Installation
Salford College, City Skills
2023.09 - 2024.07
Skills
- Customer service
- Cash register operation
- Inventory management
- Customer issue resolution
- Effective communication
- Team leadership
- Adaptable and able to prioritise workloads
- Patience and tolerance
Timeline
Customer Assistant
Lidl
2024.06 - Current
NVQ Level 2 - Electrical Installation
Salford College, City Skills
2023.09 - 2024.07
Sales Assistant
Sports Direct
2023.01 - 2024.05
Customer Service Manager
Ladbrokes
2021.08 - 2022.12
In Store Crew
Dominos
2018.08 - 2021.06