Stephanie Stockdale

Work history

Cumbria Quality Care

Penrith, Cumbria

11.2023 - Current

Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
Led group activity programmes to support independence and encourage community inclusion.
Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
Built strong patient relationships through compassionate care and friendly rapport building.
Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.

SoBS (Charity)

Penrith, Cumbria

10.2023 - Current

Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
Informed management of changes in service user situations or needs.
Maintained confidential case documentation in line with data protection regulations.
Facilitate support group sessions
Provide peer led emotional support to service users

Bupa

Penrith, Cumbria

07.2018 - 06.2020

Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Assisted in all aspects of personal care, retaining comfort and dignity.
Optimised patient satisfaction through compassionate, considered care and communication.
Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Minimised care continuity issues by keeping thorough, accurate records.
Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Maintained confidentiality and compliance standards for optimised patient care.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Adapted to service users' needs and requests to maintain personalised care.
Monitored client health conditions and reported immediate issues to manager.

Ethel Austin

Penrith, Cumbria

05.2017 - 05.2018

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Accepted and processed cash, cheque, card and mobile payments using POS systems.
Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
Resolved customer complaints and process issues with proactive problem-solving skills.
Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Maintained knowledge of products and features to provide recommendations to customers.
Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Barchester Healthcare

Workington, Cumbria

08.2010 - 05.2015

Assisted in all aspects of personal care, retaining comfort and dignity.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Prepared healthy meals with additional mealtime planning, feeding and support.
Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Assisted patients with dressing, eating, bathing and other basic needs.
Contributed to monitoring patient experience to continuously improve delivered quality of care.
Recorded all care information accurately in appropriate format.
Encouraged patients to keep feelings of independence and self-esteem by doing things for themselves.
Assessed patient ability to complete routine daily tasks.